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  • Question

    How to pay your TalkTalk bill

    • Answer
    • There are many different ways to pay your TalkTalk bill. It's simple to change the way you pay your bill by using My Account.

      Direct Debit

      Direct Debit is the easiest way to pay your bill. All charges including packages and calls will be deducted from your account after your bill date.

      If your Direct Debit payment is unsuccessful for any reason, you can pay by another method listed below.

      Reasons to pay with Direct Debit:

      • Saves you time every month because your bill will be paid automatically.
      • Avoids the risk of your phone or broadband being disconnected or your account being suspended due to a delay in payment.
      • Gives you time to check your monthly bill. It also gives you advance warning of the amount to be debited with sufficient time to raise any queries before the Direct Debit is made.
      • Paying by Direct Debit is free -- there is no additional charge to pay by Direct Debit.

      Find out How to set up Direct Debit for TalkTalk.

      Find out How to update your Direct Debit details.

      One-off payment via My Account

      You can make a one-time payment online with a debit or credit card. We accept Visa, MasterCard, Visa Debit and American Express.

      One-off payments made in addition to a regular direct debit are free.

      Using the one-off payment approach as your only payment method for a month's bill costs £4.50.

      Find out How to make a one-off payment via My Account.

      For more information on one-off payments, see What is the Make a One-off Payment function in My Account?

      Automated phone service

      If you prefer to pay over the phone, the fastest way is via our automated telephone service. It's available 24 hours a day and calls are free from your TalkTalk home phone.

      To make a payment, call 0870 087 8749 and follow the payment instructions. For step-by-step instructions, please see: How can I pay my TalkTalk bill over the phone? To make a payment over the phone you'll need the following details to hand:

      • A valid debit or credit card (unfortunately we do not accept American Express, Diners Club or international credit cards)
      • Your registered TalkTalk telephone number (if you're not dialling from that number)
      • Your TalkTalk account number (you can find this on your most recent TalkTalk paper bill or on your online bill in My Account)

      Online/telephone bank transfer

      You can pay your bill using your bank's online or phone transfer facility. You'll need to follow the instructions provided on your bank's web site or on their automated phone service to set up a transfer to the following TalkTalk HSBC bank account:

      • Name of bank: HSBC
      • Account name: TalkTalk Telecom
      • Account number: 61299565
      • Sort code: 40-02-50

      Please ensure to enter your TalkTalk account number as the reference number. You can find this on your most recent TalkTalk paper bill or on your online bill at My Account.

      Bank transfer

      You can go to your bank and request a money transfer to TalkTalk. When completing the form, use the following details:

      • Name of bank: HSBC
      • Account name: TalkTalk Telecom
      • Account number: 61299565
      • Sort code: 40-02-50

      Please ensure to enter your TalkTalk account number as the reference number. You can find this on your most recent TalkTalk paper bill or on your online bill at My Account.

      A bank giro payment takes 5 to 7 calendar days to complete.

      Over the phone

      If you Call our Customer Services department we can take a card payment over the phone.

      Cheque

      If you want to pay by cheque, send it to the following address:

      TalkTalk Group,
      PO Box 953,
      Camberley,
      GU15 9FD

      The cheque must be made payable to TalkTalk Telecom LTD. Please write your TalkTalk account number and/or landline telephone number on the back of the cheque. Please include the remittance slip that can be found on the bottom of your bill. This will make it easier for the Cashiers to allocate the cheque payments and prevent missing payments.

      A cheque payment can take up to 14 calendar days to complete.


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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1510/related/1
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