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  • Question

    Potential Charges from BT Engineer Visit

    • Answer
    • Should you require or request a BT engineer visit it is important for you to be aware of potential charges. Until an engineer has been to your premises and can confirm the cause of the fault we are unable to confirm whether or not you will be charged (The only exception to this is if you are informed of a guaranteed charge before booking the appointment).

      As a guideline, if the fault is found to be with a piece of equipment connected to your phone line, for example your telephone handset or if it is something that you have caused or could have prevented within the boundaries of your premises (your home or garden), or if there is an upgrade required to your line to get an acceptable level of Broadband service, you will be charged for an engineer visit. If the engineer is unable to gain access to your premises, replicate your fault or cannot find a fault then you will also be charged.

      However, if the fault is found to be outside the boundaries of your premises, there will be no charge.

      This charge will be £129.99 and will be charged within the 4th TalkTalk bill of the engineers visit.


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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1683/p/1725/r_id/113152
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