how do I change the type of bill I receive?

There are 2 ways that you can change your bill type:

• By accessing Your Account and selecting 'billing and payments', you’ll then be able to see how your account is currently set up to receive bills and there will be a link to click on so that you can change this.

• By calling 150 from your handset or 07973 100 150 from a landline and speaking to a Customer Services agent (call charges may vary).

If you would like your bill in a format specifically designed for a visual or hearing impairment we have several options that are available to you:

• Braille

• Large print

• CD

• Plain text (you’ll need Text to Speech software to be able to receive your bills this way).

You will continue to receive an original bill and the additional specially formatted bill will arrive approximately 7 days later.

The specially formatted bills will be free of charge, however if you choose to receive the original bill in paper format then the standard monthly charge of £1.54 per account per month will be applicable (unless it’s free as part of your plan). Also, any copy bill requests will still be subject to the standard charge of £3.06 per invoice.

To request to change your bill type to one of the above 4 options you’ll need to speak to a Customer Services agent by calling 150 from your handset or 07973 100 150 from a landline (call charges may vary).