- Question
how do I make a payment
- Answer
-
There are many different ways that you can pay your bill, as detailed below.
If you’re not paying by Direct Debit or Continuous Authority Mandate (where payments are taken on a pre-determined date), payment should be made straight away.
The length of time it takes for a payment to reach us and show on your account depends on which payment method you choose to use.
Payment method
Length of time it’ll take to appear on your Orange account
Cash or credit/debit card in an Orange Retail store
Up to 72 hours.
Payments made in a bank
5-7working days from time when payment is made.
Your Account payments
Payments are updated everyday after 6pm, if you make your payment after 6pm one day it may take until after 6pm the following day to show on your account.
Posting a cheque
5 working days from posting it.
Internet Banking
Up to 10 working days, although payments made this way sometimes do show quicker.
Automated service
Payments are updated everyday after 6pm, if you make your payment after 6pm one day it may take until after 6pm the following day to show on your account.
Credit/Debit card with a customer services agent
Payments are updated everyday after 6pm, if you make your payment after 6pm one day it may take until after 6pm the following day to show on your account.
Working days are classed as Monday to Friday only (excluding bank holidays).
When deciding how to pay your bills please remember that most payment methods incur a monthly administration charge of £3.58 for each phone on the account, but if you pay by Direct Debit then you won’t be charged this. If the charge is applicable to you then it will automatically be added to your bill each month.
To find out how to make a payment first choose a method from the list below and then click on the link for full instructions.
Direct Debit
how to pay a bill by Direct Debit
Credit/Debit Card
how to pay a bill using a credit or debit card on Your Account
how to pay a bill using a credit or debit card on the 150 / 07973 100 150 automated service
how to pay a bill using a credit or debit card with a customer services agent
how to pay a bill using a credit or debit card in an Orange Retail store
how to pay a bill using a credit or debit card in a bank
Continuous Authority Mandate (CAM)
how to pay a bill by Continuous Authority Mandate (CAM)
Cash
how to pay your bill using cash in an Orange Retail store
how to pay your bill using cash in a bank
Cheque
how to pay a bill by posting a cheque
how to pay a bill by cheque in a bank
Internet Banking
- View Answer at http://help.orange.co.uk/orangeuk/support/personal/487453
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