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  • Question

    make a payment: not authorised

    • Answer
    • We take security seriously to ensure the safety of your online details. As your bank hasn’t authenticated your card, we’re unable to take a payment using the card. You will need to call your bank to find out why the payment hasn’t been authenticated.

      To top up your phone, you could make a payment with another card as we allow you to nominate two cards to your phone. Alternatively, click here to find out about other ways you can top-up your phone.


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    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/421381
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