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  • Question

    Changing your PlayStation Network account password

    • Answer
    • Find out how to change your PlayStation Network account password following system software update 3.61.

      1. Select [Sign In] under PlayStation®Network on the XMB (XrossMediaBar) Menu.

      2. Enter your sign-in ID (email address) and password, and then select [Sign In].

      Enter the current sign-in ID (email address) and password for your PlayStation Network account, and ensure that you can receive messages at this email address.

      3. Select [OK] from the screen that prompts you to change your password.

      A screen for entering a new password is displayed.

      4. Follow the on-screen instructions to change your password.

      After you have changed your password, you will be able to sign in to PlayStation Network.

      • If the screen for entering a new password is not displayed after step 3, your PlayStation 3 system has never been activated on PlayStation Network using your account. In this case, an email message will be sent to your registered email address. Follow the instructions in the email message to access a website and change your password.

      If you have forgotten your password

      If you have forgotten your password, you will need to change it from the PlayStation Network website. Follow the instructions shown below.

      1. Select [Sign In] under PlayStation®Network on the XMB Menu.

      2. Select [Forgot your password?] on the sign-in screen.

      3. Enter your sign-in ID (email address) and your date of birth, and then select [Continue].

      Ensure that you can receive messages at this email address.

      4. Check that your email address is correct, and then select [Confirm].

      An email message will be sent to your registered email address. Follow the instructions in the email message to change your password. When you have changed your password, you will be able to sign in to PlayStation Network.

      • If the PlayStation Network account you are using is a sub account, it may be necessary to first sign in using the master account to change the password.

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    • View Answer at http://uk.playstation.com/ps3/support/playstation-network/detail/item370923/Changing-your-PlayStation-Network-account-password/
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