Connect to your TV
Get the most from your PlayStation 3 by using the correct setting and cables to suit your particular TV.
Follow the set-up instructions in your Quick Reference manual to connect your TV to PlayStation 3 via AV Cable, Euro-AV Connector Plug or S VIDEO Cable (sold separately). Once connected, switch on your TV and switch on your PS3. SCART users will find the TV automatically picks up the PS3 signal; if not (or you're using a different cable) refer to your TV manual to switch manually to the PS3 input AV channel.
Once your PS3 signal is found and you have followed the initial instruction, you'll see the XMB (XrossMediaBar) for the first time. To make sure you're getting the best quality display on your particular television, use your Wireless Controller to navigate to the Settings icon. Head down to [Display Settings], and select [Video Output Settings]. Here you can set up your PS3 to suit your particular needs. If you make a mistake and the screen goes blank or unreadable, simply wait 30 seconds and it will revert to its previous settings.
Connecting to High Definition (HD) televisions
If your television supports a High Definition (HD) signal, you'll need a specific cable for a HD signal. Check whether your television supports the Component AV Cable (the one with five connectors, sold separately) or HDMI Cable (sold separately). If in doubt, refer to your television's instruction manual. If your TV supports 1080p you will need the HDMI cable to view 1080p content.
Connecting for a HD picture is very similar to connecting to an SD set; simply follow the steps in your Quick Reference manual to connect your TV to PlayStation 3 via Component AV or HDMI cable (both sold separately). Then follow the process above to go through the Home Menu and set up your display. Please note, that PlayStation 3 can detect the presence of a HDMI cable automatically. Simply follow the on-screen instructions.
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- View Answer at http://uk.playstation.com/ps3/support/general/detail/item48646/Connect-to-your-TV/
Before Requesting Service
Read this guide if you experience difficulty in operating the PS3 system.
Should any problem persist, contact the appropriate PlayStation customer service helpline which can be found within every
PlayStation 3 software manual.
The system does not turn on.
Check that the AC power cord is securely inserted in the system and the electrical outlet.
When the power button is pressed, the system beeps repeatedly and then the power indicator will turn off.
The temperature inside the system is becoming too high. Check whether the system is being used in a location that is too warm. Ensure that vents are not blocked and that there is adequate airflow around the system. Press the power button. (The power indicator will become solid red.) Wait a while, and then turn on the system again.
There is no picture on the TV screen.
The picture is distorted.
Check that the cable is securely inserted. Try disconnecting the cable from the PS3 system or TV and then reconnecting it.
The Blu-ray Disc (BD) or DVD cannot be played, or the picture is distorted.
Certain BDs cannot be played.
To play commercially available BD video software, in some cases the encryption key for AACS (Advanced Access Control System) may need to be renewed. The encryption key can be renewed when the system software is updated.
The size of the video image and the TV screen do not match.
The screen colour does not seem right.
If set to the default setting, the background colour changes as the time, day and month changes.
There is no sound.
Music files do not play.
Playback methods may be limited for some music files that are distributed via the Internet. In such cases, it may not be possible to play the content on the PS3 system.
A connection to the network cannot be established.
The message [An error occurred during communication with the server. This is a DNS error. (80710102)] is displayed during the Internet connection test.
The message [The attempt to obtain an IP address timed out.] is displayed during the Internet connection test.
The message [The PPPoE user name or password is not correct.] is displayed during the Internet connection test.
Enter the correct user name and password for PPPoE. If you do not know the user name and password, contact your Internet service provider.
The Web page does not display properly.
Certain content, such as content that requires specialized software, may not display properly on some Web pages.
Disc Media and USB Devices
The system does not recognise the disc.
The disc cannot be removed.
Press the eject button for 10 seconds or longer to force the disc to eject. After removing and before reinserting a disc into the system, turn off the system, and then turn on the system again to resume use.
The system does not recognise the USB device, or the USB device does not operate properly.
When connecting a USB device, the message [An unknown USB device has been connected.] is displayed.
The wireless controller does not function.
1. Reset button
The wireless controller operates in an abnormal manner.
Try resetting the wireless controller by pushing the reset button on the controller rear with a thin-tipped object such as a pen.
The wireless controller does not vibrate.
The response to button operations is slow.
The response speed may be slow on an LCD display or PC display. This is not a malfunction.
The battery does not charge or does not fully recharge.
The battery can only be charged when the system is turned on (power indicator is lit solid green).
The battery charge does not last long.
The battery may be wearing out. Battery duration will gradually decrease with repeated usage and age.
Even when the wireless controller is not being used, it loses its charge over time.
The controller's battery slowly loses its charge even when the controller is not in use. It is recommended that you charge the
The system makes noise.
You forgot your password for security settings.
If you restore the system using Settings > [System Settings] > [Restore Default Settings], your password will return to "0000".
However, note that all settings other than the password will also be reset. Once these settings are reset, they cannot be recovered.
The system is warm.
When the system is being used or is turned on, it may become warm. This is not a malfunction.
The screen freezes during gameplay.
The screen is frozen. The system does not operate.
Disconnect all accessories such as USB devices from the system, and then restart the system. Pressing the power button for 15 seconds or longer will force the system to turn off (enter standby mode). After the system turns off, turn it on again.
The power indicator is flashing red and green alternately.
The interior of the system has become hot. Check whether the system is being used in a hot location or whether the vents are blocked. Continuing to use the system in the above condition will cause it to stop functioning. Turn the system off and leave it unused until it cools down. After the system cools down, turn it on again.
The system does not recognise content.
The content may be of a format that is not supported by the system. Content of types not supported by the system will not be recognised. For information on supported formats, refer to the online user's guide at eu.playstation.com/ps3/support/manuals.
- View More: Sony Playstation3 Before Requesting Service
- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked433102/item433089/Troubleshooting/
Limitations of the data transfer utility
Find out which types of data cannot be transferred using the data transfer utility.
The following types of data are not transferrable to another PlayStation 3 system using the data transfer utility:
For the following data types, you must perform some additional steps after completing the data transfer to be able to use the data:
Application data for Life with PlayStation®
Download and install the Life with PlayStation application on the destination PS3 system. You can continue to accumulate contribution points for the PlayStation Network ranking system of the Folding@home™ channel.
When you start the game for the first time after the data transfer operation, an error message will be displayed and you will not be able to play the game. To play the game, visit Download List on PlayStation Store to download and install the game again at no extra cost provided you have not exceeded the number of systems that can be linked to your PlayStation Network account.
Saved data for Ghostbusters™ and Ghostbusters™: The Video Game
The saved game will not be recognized when you start the game for the first time after the data transfer operation. To use the saved data, quit the game, and then start the game again.
- View More: Sony Playstation3 Limitations of the data transfer utility
- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item432338/Limitations-of-the-data-transfer-utility/
Delete data on the system's hard disk drive
Find out how to delete data on the PS3 system's hard disk drive.
You can delete all data on the system's hard disk and restore from the current setting under Settings to the default settings by selecting Settings > [System Settings] > [Restore PS3™ System].
You can shorten the time required to perform this operation by selecting [Quick Format] from the list of hard disk format options. It is recommended that you select [Full Format] when formatting a hard disk that contains important or sensitive data.
After you complete the operation and restart the system, the initial setup screen will be displayed. Follow the on-screen instructions to perform initial setup of the system software.
- View More: Sony Playstation3 Delete data on the system's hard disk drive
- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item391133/Delete-data-on-the-hard-disk-drive/
Restore default settings
Find out important information about restoring your PS3 settings data.
You can restore from the current settings under Settings to the default settings by selecting Settings > [System Settings] > [Restore Default Settings].
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- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item391123/Restore-default-settings/
Transfer data to another PS3 system
Find out how to transfer data to another PS3 system.
You can transfer data that is saved on the hard disk of one PS3 system (the source system) to the hard disk of another PS3 system (the destination system) by selecting Settings > [System Settings] > [Data Transfer Utility].
Note: When you perform this operation, all of the data that is stored on the PS3 system that will receive the data (the destination system) will be deleted.
For details on how to use the utility and its limitations, refer to the online user's guide ateu.playstation.com/ps3/support/manuals.
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- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item391115/Transfer-data-to-another-PS3-system/
Use the data transfer utility
You can transfer (copy or move) data that is saved on one PS3 system's hard disk to another PS3 system's hard disk using an Ethernet cable.
Before you start, please note:
Preparing the systems to transfer data
Before starting the data transfer operation, you must perform the following steps.
1. Update the system software of both PS3 systems to version 3.15 or above.
2. Prepare the PS3 system that will send the data (the "source system").
If multiple users exist on the source PS3 system, you must perform the following operations for all of the users before starting the data transfer operation.
On the XMB (XrossMediaBar) select PlayStation®Network > [Sign Up for PlayStation®Network].
Select PlayStation®Network > [Account Management] > [System Activation].
Sign in to PlayStation Network, and then select Game > [Trophy Collection].
Please note that the following restrictions apply if you perform the data transfer operation without creating a PlayStation Network account:
Turn off both PS3 systems, and then perform the following steps. If the transferred data is saved game data that is copy-prohibited or data that is copyright-protected, it will be moved to the destination PS3 system and deleted from the source PS3 system.
1. Using an Ethernet cable, make a direct connection between the two PS3 systems.
You can use either an Ethernet straight-through cable or an Ethernet crossover cable.
2. Connect the PS3 systems to different video input connectors on the TV.
For example, use the HDMI input connector and the video input connector on the TV.
3. Turn on the TV, and then turn on the PS3 systems.
Use the TV remote control to switch the video input to display the screen of the source PS3 system.
4. On the source PS3 system, select Settings > [System Settings] > [Data Transfer Utility].
5. Select [1. Transfer data from this system to the other PS3™ system.].
If you did not complete the preparation steps described earlier, follow the on-screen instructions to complete these steps.
6. When the PS3 system is on standby to begin the data transfer, use the TV remote control to switch the video input to display the screen of the destination PS3 system.
7. On the destination PS3 system, select Settings > [System Settings] > [Data Transfer Utility].
8. Select [2. Transfer from the other PS3™ system to this system.]
Follow the on-screen instructions to complete the operation.
Limitations of the data transfer utility (as of 10 December 10 2009)
Some types of data cannot be transferred using the data transfer utility, and some types of data can be transferred but not played on the destination PS3 system.
For the latest information, visit the support site for the data transfer utility. The following types of data are not transferrable:
* Official PlayStation Magazine
Download and install the Life with PlayStation® application on the destination PS3 system. You can continue using your contribution points for the PlayStation Network ranking system of the Folding@home™ channel.
When you start the game for the first time after the data transfer operation, an error message will be displayed and you will not be able to play the game. To play the game, download and install the game again.
The saved game will not be recognised when you start the game for the first time after the data transfer operation. To use the saved data, quit the game, and then start the game again.
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- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item250047/Use-the-data-transfer-utility/
Back up content to another PS3
Find out how you can transfer your content to another PS3.
Backed up data from one PS3 system can be restored to another PS3 system under Settings > [System Settings] > [Backup Utility].
The types of data that can be restored on another system are as follows:
* Copy-protected saved data cannot be restored. Also, saved data that has been restored may not be usable in some games.
** Does not include copyright-protected data.
- View More: Sony Playstation3 Back up content to another PS3
- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item64297/Back-up-content-to-another-PS3/
Restore data that has been backed up
Find out how to restore backed up data after replacing your PS3 system's hard disk.
You can restore data that you backed up using either of the following methods.
Restoring data in a single operation
You can restore data that you backed up in a single operation by selecting Settings > [System Settings] > [Backup Utility]. Connect the USB mass storage device that contains the backup data, and then follow the on-screen instructions to perform this operation.
Restoring selected data
You can manually restore files using the options menu for the file. Connect the USB mass storage device that contains the file, select the file that you want to restore, and then press the Triangle button. Select [Copy] or [Move] from the options menu.
- View More: Sony Playstation3 Restore data that has been backed up
- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked391089/item368451/Restore-data-that-has-been-backed-up/
Reinstall the system software
Find out how to reinstall the system software on your PS3 after replacing the hard disk.
If the system software does not start when the system is turned on (such as when the hard disk has been replaced), you will need to download and reinstall the system software.
Downloading system software update data
Using a PC with Internet access, download the system software update data from eu.playstation.com/ps3. Follow the instructions available on the website to copy the update data from the PC to storage media.
Installing the system software
Turn on the PS3 system, and then insert the storage media containing the update data. Follow the on-screen instructions to reinstall the system software.
- View More: Sony Playstation3 Reinstall the system software
- View Answer at http://uk.playstation.com/ps3/support/general/detail/linked347570/item347555/Reinstall-the-system-software/