Connect to your TV
Get the most from your PlayStation 3 by using the correct setting and cables to suit your particular TV.
Follow the set-up instructions in your Quick Reference manual to connect your TV to PlayStation 3 via AV Cable, Euro-AV Connector Plug or S VIDEO Cable (sold separately). Once connected, switch on your TV and switch on your PS3. SCART users will find the TV automatically picks up the PS3 signal; if not (or you're using a different cable) refer to your TV manual to switch manually to the PS3 input AV channel.
Once your PS3 signal is found and you have followed the initial instruction, you'll see the XMB (XrossMediaBar) for the first time. To make sure you're getting the best quality display on your particular television, use your Wireless Controller to navigate to the Settings icon. Head down to [Display Settings], and select [Video Output Settings]. Here you can set up your PS3 to suit your particular needs. If you make a mistake and the screen goes blank or unreadable, simply wait 30 seconds and it will revert to its previous settings.
Connecting to High Definition (HD) televisions
If your television supports a High Definition (HD) signal, you'll need a specific cable for a HD signal. Check whether your television supports the Component AV Cable (the one with five connectors, sold separately) or HDMI Cable (sold separately). If in doubt, refer to your television's instruction manual. If your TV supports 1080p you will need the HDMI cable to view 1080p content.
Connecting for a HD picture is very similar to connecting to an SD set; simply follow the steps in your Quick Reference manual to connect your TV to PlayStation 3 via Component AV or HDMI cable (both sold separately). Then follow the process above to go through the Home Menu and set up your display. Please note, that PlayStation 3 can detect the presence of a HDMI cable automatically. Simply follow the on-screen instructions.
- View More: Sony Playstation3 Connect to your TV
Before Requesting Service
Read this guide if you experience difficulty in operating the PS3 system.
Should any problem persist, contact the appropriate PlayStation customer service helpline which can be found within every
PlayStation 3 software manual.
The system does not turn on.
Check that the AC power cord is securely inserted in the system and the electrical outlet.
When the power button is pressed, the system beeps repeatedly and then the power indicator will turn off.
The temperature inside the system is becoming too high. Check whether the system is being used in a location that is too warm. Ensure that vents are not blocked and that there is adequate airflow around the system. Press the power button. (The power indicator will become solid red.) Wait a while, and then turn on the system again.
There is no picture on the TV screen.
The picture is distorted.
Check that the cable is securely inserted. Try disconnecting the cable from the PS3 system or TV and then reconnecting it.
The Blu-ray Disc (BD) or DVD cannot be played, or the picture is distorted.
Certain BDs cannot be played.
To play commercially available BD video software, in some cases the encryption key for AACS (Advanced Access Control System) may need to be renewed. The encryption key can be renewed when the system software is updated.
The size of the video image and the TV screen do not match.
The screen colour does not seem right.
If set to the default setting, the background colour changes as the time, day and month changes.
There is no sound.
Music files do not play.
Playback methods may be limited for some music files that are distributed via the Internet. In such cases, it may not be possible to play the content on the PS3 system.
A connection to the network cannot be established.
The message [An error occurred during communication with the server. This is a DNS error. (80710102)] is displayed during the Internet connection test.
The message [The attempt to obtain an IP address timed out.] is displayed during the Internet connection test.
The message [The PPPoE user name or password is not correct.] is displayed during the Internet connection test.
Enter the correct user name and password for PPPoE. If you do not know the user name and password, contact your Internet service provider.
The Web page does not display properly.
Certain content, such as content that requires specialized software, may not display properly on some Web pages.
Disc Media and USB Devices
The system does not recognise the disc.
The disc cannot be removed.
Press the eject button for 10 seconds or longer to force the disc to eject. After removing and before reinserting a disc into the system, turn off the system, and then turn on the system again to resume use.
The system does not recognise the USB device, or the USB device does not operate properly.
When connecting a USB device, the message [An unknown USB device has been connected.] is displayed.
The wireless controller does not function.
1. Reset button
The wireless controller operates in an abnormal manner.
Try resetting the wireless controller by pushing the reset button on the controller rear with a thin-tipped object such as a pen.
The wireless controller does not vibrate.
The response to button operations is slow.
The response speed may be slow on an LCD display or PC display. This is not a malfunction.
The battery does not charge or does not fully recharge.
The battery can only be charged when the system is turned on (power indicator is lit solid green).
The battery charge does not last long.
The battery may be wearing out. Battery duration will gradually decrease with repeated usage and age.
Even when the wireless controller is not being used, it loses its charge over time.
The controller's battery slowly loses its charge even when the controller is not in use. It is recommended that you charge the
The system makes noise.
You forgot your password for security settings.
If you restore the system using Settings > [System Settings] > [Restore Default Settings], your password will return to "0000".
However, note that all settings other than the password will also be reset. Once these settings are reset, they cannot be recovered.
The system is warm.
When the system is being used or is turned on, it may become warm. This is not a malfunction.
The screen freezes during gameplay.
The screen is frozen. The system does not operate.
Disconnect all accessories such as USB devices from the system, and then restart the system. Pressing the power button for 15 seconds or longer will force the system to turn off (enter standby mode). After the system turns off, turn it on again.
The power indicator is flashing red and green alternately.
The interior of the system has become hot. Check whether the system is being used in a hot location or whether the vents are blocked. Continuing to use the system in the above condition will cause it to stop functioning. Turn the system off and leave it unused until it cools down. After the system cools down, turn it on again.
The system does not recognise content.
The content may be of a format that is not supported by the system. Content of types not supported by the system will not be recognised. For information on supported formats, refer to the online user's guide at eu.playstation.com/ps3/support/manuals.
- View More: Sony Playstation3 Before Requesting Service
Limitations of the data transfer utility
Find out which types of data cannot be transferred using the data transfer utility.
The following types of data are not transferrable to another PlayStation 3 system using the data transfer utility:
For the following data types, you must perform some additional steps after completing the data transfer to be able to use the data:
Application data for Life with PlayStation®
Download and install the Life with PlayStation application on the destination PS3 system. You can continue to accumulate contribution points for the PlayStation Network ranking system of the Folding@home™ channel.
When you start the game for the first time after the data transfer operation, an error message will be displayed and you will not be able to play the game. To play the game, visit Download List on PlayStation Store to download and install the game again at no extra cost provided you have not exceeded the number of systems that can be linked to your PlayStation Network account.
Saved data for Ghostbusters™ and Ghostbusters™: The Video Game
The saved game will not be recognized when you start the game for the first time after the data transfer operation. To use the saved data, quit the game, and then start the game again.
- View More: Sony Playstation3 Limitations of the data transfer utility
Delete data on the system's hard disk drive
Find out how to delete data on the PS3 system's hard disk drive.
You can delete all data on the system's hard disk and restore from the current setting under Settings to the default settings by selecting Settings > [System Settings] > [Restore PS3™ System].
You can shorten the time required to perform this operation by selecting [Quick Format] from the list of hard disk format options. It is recommended that you select [Full Format] when formatting a hard disk that contains important or sensitive data.
After you complete the operation and restart the system, the initial setup screen will be displayed. Follow the on-screen instructions to perform initial setup of the system software.
- View More: Sony Playstation3 Delete data on the system's hard disk drive
Restore default settings
Find out important information about restoring your PS3 settings data.
You can restore from the current settings under Settings to the default settings by selecting Settings > [System Settings] > [Restore Default Settings].
- View More: Sony Playstation3 Restore default settings
Transfer data to another PS3 system
Find out how to transfer data to another PS3 system.
You can transfer data that is saved on the hard disk of one PS3 system (the source system) to the hard disk of another PS3 system (the destination system) by selecting Settings > [System Settings] > [Data Transfer Utility].
Note: When you perform this operation, all of the data that is stored on the PS3 system that will receive the data (the destination system) will be deleted.
For details on how to use the utility and its limitations, refer to the online user's guide ateu.playstation.com/ps3/support/manuals.
- View More: Sony Playstation3 Transfer data to another PS3 system
Use the data transfer utility
You can transfer (copy or move) data that is saved on one PS3 system's hard disk to another PS3 system's hard disk using an Ethernet cable.
Before you start, please note:
Preparing the systems to transfer data
Before starting the data transfer operation, you must perform the following steps.
1. Update the system software of both PS3 systems to version 3.15 or above.
2. Prepare the PS3 system that will send the data (the "source system").
If multiple users exist on the source PS3 system, you must perform the following operations for all of the users before starting the data transfer operation.
On the XMB (XrossMediaBar) select PlayStation®Network > [Sign Up for PlayStation®Network].
Select PlayStation®Network > [Account Management] > [System Activation].
Sign in to PlayStation Network, and then select Game > [Trophy Collection].
Please note that the following restrictions apply if you perform the data transfer operation without creating a PlayStation Network account:
Turn off both PS3 systems, and then perform the following steps. If the transferred data is saved game data that is copy-prohibited or data that is copyright-protected, it will be moved to the destination PS3 system and deleted from the source PS3 system.
1. Using an Ethernet cable, make a direct connection between the two PS3 systems.
You can use either an Ethernet straight-through cable or an Ethernet crossover cable.
2. Connect the PS3 systems to different video input connectors on the TV.
For example, use the HDMI input connector and the video input connector on the TV.
3. Turn on the TV, and then turn on the PS3 systems.
Use the TV remote control to switch the video input to display the screen of the source PS3 system.
4. On the source PS3 system, select Settings > [System Settings] > [Data Transfer Utility].
5. Select [1. Transfer data from this system to the other PS3™ system.].
If you did not complete the preparation steps described earlier, follow the on-screen instructions to complete these steps.
6. When the PS3 system is on standby to begin the data transfer, use the TV remote control to switch the video input to display the screen of the destination PS3 system.
7. On the destination PS3 system, select Settings > [System Settings] > [Data Transfer Utility].
8. Select [2. Transfer from the other PS3™ system to this system.]
Follow the on-screen instructions to complete the operation.
Limitations of the data transfer utility (as of 10 December 10 2009)
Some types of data cannot be transferred using the data transfer utility, and some types of data can be transferred but not played on the destination PS3 system.
For the latest information, visit the support site for the data transfer utility. The following types of data are not transferrable:
* Official PlayStation Magazine
Download and install the Life with PlayStation® application on the destination PS3 system. You can continue using your contribution points for the PlayStation Network ranking system of the Folding@home™ channel.
When you start the game for the first time after the data transfer operation, an error message will be displayed and you will not be able to play the game. To play the game, download and install the game again.
The saved game will not be recognised when you start the game for the first time after the data transfer operation. To use the saved data, quit the game, and then start the game again.
- View More: Sony Playstation3 Use the data transfer utility
Back up content to another PS3
Find out how you can transfer your content to another PS3.
Backed up data from one PS3 system can be restored to another PS3 system under Settings > [System Settings] > [Backup Utility].
The types of data that can be restored on another system are as follows:
* Copy-protected saved data cannot be restored. Also, saved data that has been restored may not be usable in some games.
** Does not include copyright-protected data.
- View More: Sony Playstation3 Back up content to another PS3
Restore data that has been backed up
Find out how to restore backed up data after replacing your PS3 system's hard disk.
You can restore data that you backed up using either of the following methods.
Restoring data in a single operation
You can restore data that you backed up in a single operation by selecting Settings > [System Settings] > [Backup Utility]. Connect the USB mass storage device that contains the backup data, and then follow the on-screen instructions to perform this operation.
Restoring selected data
You can manually restore files using the options menu for the file. Connect the USB mass storage device that contains the file, select the file that you want to restore, and then press the Triangle button. Select [Copy] or [Move] from the options menu.
- View More: Sony Playstation3 Restore data that has been backed up
Reinstall the system software
Find out how to reinstall the system software on your PS3 after replacing the hard disk.
If the system software does not start when the system is turned on (such as when the hard disk has been replaced), you will need to download and reinstall the system software.
Downloading system software update data
Using a PC with Internet access, download the system software update data from eu.playstation.com/ps3. Follow the instructions available on the website to copy the update data from the PC to storage media.
Installing the system software
Turn on the PS3 system, and then insert the storage media containing the update data. Follow the on-screen instructions to reinstall the system software.
- View More: Sony Playstation3 Reinstall the system software
Remove the hard disk
Find out how to remove the hard disk on your PS3 system.
1. Press the power button to turn off the system.
The power indicator turns solid red and the system enters standby mode.
2. Unplug the AC power cord, and then disconnect the other cables from the system.
For safety reasons, remove the plug for the power cord from the electrical outlet, and then detach the other cables.
3. Place the system upside down on a soft, dry cloth, and then open the screw cover.
Use the notch (1) located above the screw cover to slightly pull up the cover. Then rotate (2) the cover as shown in the diagram. If the cover is hard to pull up, insert a tool such as a flathead screwdriver in the notch and gently pull the cover up.
4. Remove the screw that fastens the hard disk in place, and then remove theHDD bay cover.
1. HDD bay cover.
2. Remove the blue screw with an appropriate crosshead screwdriver.
3. Slide the HDD bay cover to the left, and then remove the cover.
5. Remove the hard disk.
Pull the handle upwards, and then pull out the hard disk from the system.
- View More: Sony Playstation3 Remove the hard disk
Back up data
Find out how to back up data on your PS3 before replacing the hard disk.
You can back up data that is saved on the hard disk using either of the following methods.
You should where possible make periodic back-ups of data stored on the hard disk as a precaution against possible loss or corruption. If for any reason software or data loss or corruption occurs or the hard disk must be formatted during authorised service, it may not be possible to restore or repair the software or data. Note that SCEE will not be liable for any loss or corruption of data, files or software.
Backing up data in a single operation
You can back up data that is saved on the hard disk to a USB mass storage device in a single operation. Select Settings > [System Settings] > [Backup Utility], and then follow the on-screen instructions to perform this operation.
Backing up selected data
The following file types saved on the system's hard disk can be copied or moved to a USB device. Select the file, press the Triangle button, and then select [Copy] or [Move] from the options menu. For some types of video files, you may need to select [Back Up] instead.
Saved data from games, as well as video, music or photo files can be backed up to a USB mass storage device such as a USB flash drive.
- View More: Sony Playstation3 Back up data
Read this guide before you start replacing the hard disk on your PS3.
It is possible to replace the hard disk on your PS3. Before doing so, please note the following:
- View More: Sony Playstation3 Getting started
Replace the hard disk
Find out how to replace the hard disk on your PlayStation 3.
When replacing the hard disk, follow the procedure below to remove the metal frame.
1. Using a crosshead screwdriver, remove the screws (4 places).
2. Hold the hard disk by the edges, and then turn it over.
Grasp firmly by the opening on either side to prevent slipping.
3. Remove the hard disk from the metal frame.
4. Place the replacement hard disk on the metal frame for the PS3 system's hard disk, and then attach using the screws (4 places).
Do not overtighten the screws.
5. Install the hard disk in the system.
Refer to the instructions in the guide "Remove the hard disk" and follow the steps in reverse order when installing. Be sure to fully insert the hard disk in the HDD bay.
6. Reinstall the system software.
After the hard disk has been replaced, the system software must be reinstalled.
Replacement hard disks
You can use hard disks of the following types with the PS3 system:
* Proper operation is not guaranteed for all models.
** Parallel ATA is not supported.
- View More: Sony Playstation3 Replace the hard disk
Wireless controller battery
Important information regarding the use and care of the wireless controller battery.
The battery has a limited lifespan. Battery duration will gradually decrease with repeated usage and age.
Battery life also varies depending on the storage method, usage state, environment and other factors.
When the wireless controller is not used for an extended period of time, it is recommended that you fully charge it at least once a year in order to maintain battery functionality.
If you come into contact with material from a leaking battery, take the following actions:
Do not allow the battery to come into contact with fire or subject it to extreme temperatures such as in direct sunlight, in a vehicle exposed to the sun or near a heat source.
- View More: Sony Playstation3 Wireless controller battery
Use your wireless controller with your PS3
Find out how to use your wireless controller with your PS3.
Preparing for use
To use a wireless controller, you must first register or pair the controller with the PS3 system and assign a number to the controller.
Step 1: Pair the system and the controller.
When using the controller for the first time or when using with a different PS3 system, you must first pair the devices. If you turn on the system and connect the controller using a USB cable, the pairing will be completed automatically.
1. Check that the system is turned on (power indicator is lit solid green).
2. USB cable (supplied).
Step 2: Assign a controller number.
Each time you turn on the system, a number must be assigned to the controller.
1. Press the PS button.
2. Initially, all the port indicators flash. When the controller has been assigned a number, the port indicators for the assigned number turn solid red.
You can connect up to 7 controllers at one time. The controller number is shown by the number above the port indicators. For numbers 5-7, add the numbers of the lit indicators.
Using the controller wirelessly
If you disconnect the USB cable, you can use the controller wirelessly. To use it wirelessly, the controller's battery must be charged.
Charging the controller
With the system turned on (power indicator is lit solid green), connect the controller to the system using a USB cable. The port indicators of the controller flash slowly and charging begins. When charging has completed, the port indicators stop flashing.
Battery charge level
If you press and hold down the PS button for more than one second, you can check the battery charge level on the screen.
- View More: Sony Playstation3 Use your wireless controller with your PS3
Find your way around your PS3 system and your Wireless Controller.
1. Disc slot
2. Power button
3. Eject button
4. WLAN access indicator
5. HDD access indicator
6. USB connectors
1. LAN connector
2. HDMI OUT connector
4. AC IN connector
5. AV MULTI OUT connector
6. DIGITAL OUT (OPTICAL) connector
1. Port indicators
2. L2 button
3. L1 button
4. Directional buttons
5. Left stick / L3 button*
6. SELECT button
7. USB connector
8. R2 button
9. R1 button
10. Triangle button
11. Circle button
12. X button
13. Square button
14. Right stick / R3 button*
15. START button
16. PS button
* The L3 and R3 buttons function when the sticks are pressed.
Note: Images may vary depending on the model in use.
- View More: Sony Playstation3 Part Names
Move your PlayStation 3 to another TV
Find out how to move your PS3 to a new television.
PlayStation 3 remembers the display settings you give it. If you are moving your PS3 between an SD and an HD TV, you may find you have a blank screen.
Simply reset your PlayStation 3 to restore the default SD setting in the following way:
- View More: Sony Playstation3 Move your PlayStation 3 to another TV
Automatically play disc content when you start your PS3
[Disc Auto-Start] is an option under Settings > [System Settings] that lets you set whether or not automatically to start a disc when it is inserted.
[Disc Auto-Start] can either be set to [Off] not automatically to start the disc, or [On] to start the disc automatically .
When set to [On], if a disc is inserted when the power is turned on the disc will automatically start.
Even when set to [On], a disc will not automatically start in the following situations:
- View More: Sony Playstation3 Automatically play disc content when you start your PS3
Connect to your TV
Connecting to High Definition (HD) televisions
- View More: Sony Playstation3 Connect to your TV
Register a Bluetooth® keyboard or mouse
Find out how to register a Bluetooth keyboard or mouse with your PS3.
You can register a keyboard or mouse in [Register Bluetooth® Device] under Settings > [Accessory Settings].
- Prepare the Bluetooth-compatible keyboard or mouse.
- Select [Register Bluetooth® Device] > [Register Keyboard/Mouse]. Up to two keyboard and mouse devices in total can be registered at one time. If you register another keyboard or mouse, information for the currently registered device with the oldest registration date and time will be overwritten.
- Select [Start Scanning]. The PS3 system displays a list of Bluetooth devices within range of the system.
- Select the device that you want to register. When registering a keyboard, you must enter a pass key to complete the device registration (pairing). The PS3 system randomly generates the pass key. When registering a mouse, you do not need to enter a pass key.
For detailed usage instructions for the Bluetooth-compatible keyboard or mouse, refer to the instructions supplied with the device.
Clearing the text entry field
When using a keyboard, you can clear the entire text entry field at once.
With the cursor placed in the field, press the Square button and the L1 button at the same time to delete all the entered text.
- View More: Sony Playstation3 Register a Bluetooth® keyboard or mouse
Use the on screen keyboard
Find out how to use the on-screen keyboard to enter text easily on PS3.
2. Text entry field
3. Displays predictive options
4. Operation keys
5. Displays when predictive mode is on
6. Input mode display
The following steps explain how to enter text, using the word "fun" as an example.
1. Select [f] on the keyboard, and then press the button.
Repeat this step for the characters [u] and [n].
2. Select [Enter], and then press the button.
The characters you entered are confirmed.
3. Select [Enter], and then press the button again.
The text is entered and the keyboard closes.
List of keys
Keys that are displayed vary depending on the input mode and other conditions.
Insert a line break.
Move the cursor within the text entry field.
Delete the character to the left of the cursor.
Insert a space.
Switch the input mode.
Confirm characters that have been entered and exit the keyboard.
Switch to the mini-size keyboard.
Insert a symbol.
Switch the type of characters to be entered.
Copy or paste text.
- View More: Sony Playstation3 Use the on screen keyboard
Turning off the PS3 system
Find out how to switch off your PlayStation 3 safely.
1. Press the power button.
The power indicator lights up in solid red.
1. Power indicator: solid red
2. Power button
- View More: Sony Playstation3 Turning off the PS3 system
Turning on the PS3 system
Find out how to switch on your PlayStation 3 and start enjoying a world of entertainment possibilities.
1. Press the power button.
The power indicator lights up in solid green to indicate that the system is turned on.
1. Power indicator: solid green
2. Power button
2. Press the PS button on the controller.
After the controller number is assigned, you can use the controller to operate the system.
1. PS button
Power indicator status
You can check the power indicator on the PS3 system to see the current status of the system.
Solid green: System on
Flashing green: System turning off
Solid red: System off (in standby mode)
- View More: Sony Playstation3 Turning on the PS3 system
Use Power Save Settings
[Power Save Settings] is an option under Settings.
To save power, the PS3 system and Wireless controllers can be set to turn off automatically after a certain period of inactivity.
After 1 / 2 / 3 / 5 Hours: The system turns off after the specified period of inactivity.
Off: The system is not set to turn off automatically.
The system will not turn off automatically under special conditions such as during gameplay, video playback or slideshow playback. If you want the system to turn off automatically even under these special conditions, select [Turn Off System Automatically Even Under Special Conditions] in the screen that is displayed after enabling the System Auto-Off option.
Off: The controller is not set to turn off automatically.
On: The controller turns off automatically.
When [Controller Auto-Off] is set to [On], the controller will turn off after 10 minutes of inactivity. If you want to use a controller that is turned off, press the PS button on the controller.
- View More: Sony Playstation3 Use Power Save Settings
Turning off the PS3 system
Find out how to switch off your PS3 from PS3 Home Menu.
You can turn off the PS3 system under Users on the PS3 Home Menu screen.
Select Users > [Turn Off System] to turn off the PS3 system.
- View More: Sony Playstation3 Turning off the PS3 system
Use PSP to switch your PS3 on and off
Find out how to use the Remote Start feature to control your PS3.
[Remote Start] is an option under Settings > [Remote Play Settings]. A PS3 system that is in standby mode can be turned on automatically when a PSP system is used for remote play via the Internet.
Preparing to use remote start
To use this feature, you must first perform the following steps:
For details on signing in automatically to PlayStation Network and automatic login under Users, refer to the PS3 system's user's guide.
Enabling remote start
1. Select [Remote Play Settings] from Settings in the Home Menu.
2. Select [Remote Start] > [On].
3. Select [OK] on the screen that is displayed. To use remote play via the Internet, check [Enable Remote Start via the Internet].
4. Turn off the PS3 system. Use the power button on the front of the PS3 system to turn off the system and set it to standby mode. Do not turn off the main power switch on the back of the system.
5. Perform remote play using a PSP system. To use remote play from a PSP system, the PSP system must be registered with the PS3 system. For details on remote play, refer to the PSP system's user's guide.
Remote start via the Internet
You may not be able to use remote play via the Internet depending on the network device in use. If this happens, check the following information.
Depending on the type of router in use, the PS3 system may be repeatedly started at fixed intervals if remote start is enabled. If a remote play connection is not established within a certain amount of time after the PS3 system is started, the system will turn off automatically.
- View More: Sony Playstation3 Use PSP to switch your PS3 on and off
Use the PS3 system's parental controls to limit the playback of restricted content.
PS3 includes a parental control feature. You can use this feature to set a password and limit the playback of content restricted by a parental control level (games, videos and other content). By setting the parental control level on the system, you can prevent the playback of restricted content by children.
Changing the security settings
You can set a parental control level for games or Blu-ray Discs or other content under Settings > [Security Settings].
A password is required to change parental control settings. You can set a password under [Security Settings] > [Change Password]. The password is set to "0000" in the default settings.
Parental control levels for games
You can set the parental control level for games under [Security Settings] > [Parental Control]. Select from [Off] or one of 11 levels.
Off: Play any content regardless of parental control level.
11-1: Set the parental control level based on the number. Note that the lower the number, the tighter the restriction.
The combination of the parental control levels of both the PS3 system and the content determine whether the content can be played.
Example: If the parental control level of the system is set to , content with a level from  to  can be played on the system.
Refer to ps-playsafeonline.com for further details.
Other security settings
You can set parental control limitations on content other than games under [Security Settings], as described below.
BD Parental Control: When playing a BD with parental control settings, restrict playback based on the age you have set. The lower the setting, the tighter the restriction.
DVD parental control: When playing a DVD with parental control settings, restrict
playback based on the level you have set. Select from [Off] or one of eight levels. The lower the number, the tighter the restriction.
Internet Browser Start Control: Restrict the ability to start the Internet Browser with a password.
Hint: Security settings menu options may vary depending on the version of the system software in use. For the latest information, refer to the online user's guide ateu.playstation.com/ps3/support/manuals.
- View More: Sony Playstation3 Parental controls
You can submit grief reports directly from your PS3 system.
You can submit a report on unwelcome or harassing messages received via Friends on the XMB (XrossMediaBar) menu.
To submit a grief report, select the message under [Friends], press the Triangle button, and then select [Grief Report].
Alternatively, visit https://secure.eu.playstation.com/ps3/support/grief-reportingon your PC to submit a grief report.
- View More: Sony Playstation3 Grief reporting
Trend Micro Web Security for PS3
Trend Micro's services bring swift security and safety to you and your family when using your PlayStation 3 Internet browser.
Trend Micro Web Security keeps your online identity (including valuable information such as passwords and bank account numbers), safe from the risk of malicious software inside legitimate web sites or fake sites that look just like familiar ones you would normally use.
Trend Micro Kids Safety is designed specifically for PS3 to filter and block access to web sites that could be unsuitable for children with inappropriate or harmful content.
By using both services, Trend Micro provides multiple layers of protection against malicious web sites and Internet fraud
You can easily set up these services on your PS3:
1. Access the Internet Browser from your PS3 Home Menu
2. Select [Browser Security] by pressing the Triangle button
3. Select [Trend Micro for PS3]
From May 11, 2009 new users of these services will be able to sign up to a 90 day free trial, or take advantage of a 30% discount by signing up for a 12 month package before the end of August 2009. Existing users will be able to take up this offer as well.
By signing up to Trend Micro Web Security and Trend Micro Kids Safety, you can surf the web in confidence and enjoy the internet with your family with peace of mind.
For full details on Trend Micro's services, visit:https://boxreg.trendmicro.com/TMWS/PS3
- View More: Sony Playstation3 Trend Micro Web Security for PS3
Advanced Access Content System (AACS)
Important news for PlayStation 3 owners enjoying audio and video content on Blu-ray Disc.
Blu-ray Disc (BD) uses the Advanced Access Content System (AACS) for audio and video content protection on PlayStation 3. From time to time, you will need to update the encryption keys stored on your PS3 to ensure you can continue to enjoy content stored on Blu-ray Disc.
The easiest way to do this is to ensure you download and install the latest PS3 system software update to your PlayStation 3. This can be done in a number of ways, including System Update (use your PS3 to go online and download the update) or PC Update (visit eu.playstation.com and download the update to your PC before transferring to your PS3.) System software updates are also contained on all newly released PlayStation 3 games.
For further support regarding AACS or system software updates, please contact your local Customer Service helpline.
Please note that should you encounter any problems playing a Blu-ray Disc, you should first ensure that you have installed the latest PS3 system software update.
- View More: Sony Playstation3 Advanced Access Content System (AACS)
Safeguards with PlayStation
PlayStation is committed to ensuring you have the best, and safest, possible experience with the range of products on offer.
The world of PlayStation is designed to let you concentrate on the serious business of having fun, knowing that there are features in place designed to inform and protect the whole family.
Some of the key features to be aware of include:
Pan-European Game Information (PEGI)
The PEGI rating system was established in 2003 to help European parents make informed decisions on buying interactive games. Designed to ensure that minors are not exposed to games that are unsuitable for their particular age group, the system is fully supported by Sony Computer Entertainment Europe, as well as by publishers and developers of interactive games throughout Europe.
All PlayStation games carry a PEGI age rating or such other rating system that may be prescribed by law, as well as additional descriptors to advise on specific content within individual games. For more information on PEGI ratings, visit www.pegi.info. In addition, some countries have their own rating system, such as USK in Germany
PlayStation 2, PSP and PlayStation 3 all have Parental Control Level as a feature. This applies to DVD video content on PS2, UMD and downloaded game and video content on PSP, and Blu-ray Disc game and video content on PS3.
This feature can be used with software that has a preset parental control level based on the content. Depending on your set-up, you can set the parental control level to restrict the playback of content with a level that is higher than that set.
Join the Forums at eu.playstation.com to become part of the vibrant online community. We have a team of moderators who regularly review posts and check external links for content that may breach the House Rules.
Forum members can quickly report content that they have found objectionable to the moderators by clicking on the Post Alert button - this instantly sends an email notification to the moderators so that they can respond as quickly as possible.
To find out more please visit Contact Us and get in touch.
- View More: Sony Playstation3 Safeguards with PlayStation
Manage files in folders
As part of system software update 3.00, the number of folder levels that can be displayed under Photo, Music and Video has been increased.
If you save your data in storage media using a folder structure such as the one shown below (using music files as an example), content saved in the second-level folders will be displayed on the XMB™(XrossMediaBar).
Example of music files organised into folders.
- View More: Sony Playstation3 Manage files in folders
Manage your downloads
Find out more about managing your content downloads on PS3.
[Download Management] is a feature under Network.
An icon is displayed when a background download is being performed and you can check the status of the data being downloaded.
Checking download status: Select the icon of the data for which you want to check the downloading status, press the Triangle button, and then select [Status] from the options menu.
Cancelling download: Select the icon of the data for which you want to cancel download, press the Triangle button, and then select [Cancel Download] from the options menu. After the download has been cancelled, it will be cleared from [Download Management].
Resuming download: Download data again for data that failed to download correctly before. Select the icon of the data you want to resume downloading, press the Triangle button, and then select [Resume Download] from the options menu.
Options menu for Download Management
The options menu items under [Download Management] has a number of settings.
Pause All: Pause downloading of all data.
Resume All: Resume downloading of all data.
Status: Display the status of data that is being downloaded in the background.
Pause/Resume: Pause/resume downloading of selected data.
Cancel: Cancel downloading of selected data.
- View More: Sony Playstation3 Manage your downloads
Download while performing other operations
Background downloading of data is now supported.
You can perform other operations while downloading a large data item or multiple data items. You can only use this option when [Perform in Background] is displayed on the screen that appears during downloading.
* While a game is in process of ending, background downloading will be stopped temporarily.
- View More: Sony Playstation3 Download while performing other operations
Audio output on PS3
Optimise your listening experience by connecting audio devices that support digital audio playback.
You can connect audio devices that support digital audio playback to your PlayStation 3, such as an AV receiver for home entertainment use.
Audio output on the PS3 system
The supported channels may vary depending on the output connector to be used.
AV MULTI OUT connector: 2 channels
DIGITAL OUT (OPTICAL) connector: 2 and 5.1 channels
HDMI OUT connector: 2, 5.1 and 7.1 channels
Examples when connecting an audio device
An HDMI cable or optical digital cable can be used to connect an audio device to the PS3 system.
1. HDMI cable (sold separately)
2. Digital audio device
3. HDMI cable (sold separately)
Optical digital cable
1. Optical digital cable for audio (sold separately)
2. Digital audio device
You will also need to connect your PS3 to a TV using the correct video output cable for the TV in use.
- View More: Sony Playstation3 Audio output on PS3
Error codes explained
PlayStation 3 error codes – what do they mean?
An error code is displayed on-screen if your PS3 system experiences a problem which it can identify. The three most common error codes are:
80010514 - Issue reading discs
The system is unable to read an inserted disc. To rectify this problem, you can try:
80710B23 - Can't connect to PlayStation Network
80710102 - Issue connecting online
The system is unable to connect to the Internet. This may be caused by inputting the incorrect information when setting up your network connection, or it may be a temporary fault with your connection. For example, if using a Wireless connection, this could be due to a weak signal or, if using a wired connection, due to congestion with your Internet service.
To find out what some of the other most common error codes mean, visit our Error Code FAQ at uk.playstation.com/ps3errorcodes.
If you cannot find the error code you are looking for within this list, please search our FAQs for further help or contact our customer service department. The details can be found at uk.playstation.com/contact.
- View More: Sony Playstation3 Error codes explained
Install your PS3
Get connected and dive into a world of High Definition entertainment.
1. LAN connector
2. HDMI OUT connector
3. AV MULTI OUT connector
4. AC IN connector
1. Connect your system to a TV
You can use any of the following methods to connect your system to a TV.
Video output in SD (Standard Definition) resolution
1. AV MULTI OUT connector
2. AV Cable
3. Euro-AV Connector
Video output in HD (High Definition) resolution - component video
1. AV MULTI OUT connector
2. Component AV Cable (sold separately)
3. COMPONENT VIDEO IN / AUDIO IN
Video output in HD (High Definition) resolution - HDMI™
1. HDMI OUT connector
2. HDMI Cable (sold separately)
3. HDMI IN
2. Connect an Ethernet cable (sold separately)
Use an Ethernet cable to connect the system to the Internet.
3. Connect the AC power cord
After plugging the AC power cord into the electrical outlet, the power indicator on the PS3 system will light up in solid red.
- View More: Sony Playstation3 Install your PS3
Video output on PS3
Optimise your viewing experience by setting the best resolution for your TV.
The PS3 system can output two types of resolution: High Definition (HD) and Standard Definition (SD). Refer to the instruction manual for the TV in use to check which video mode is supported.
High Definition Video Mode* / Aspect Ratio:
1080p / 16:9
1080i / 16:9
720p / 16:9
Standard Definition Video Mode / Aspect Ratio:
576p / 16:9, 4:3
576i** / 16:9, 4:3
* This number indicates the number of scan lines. Note that "i" stands for "interlaced" and "p" stands for "progressive". Using progressive results in high-quality video with minimal flickering.
** The video output setting on the system will display as [Standard (PAL)]
1. High Definition screen resolution
2. Standard Definition screen resolution
Video output cable types
The resolution displayed on the TV varies depending on the input connectors on the TV and the type of cable in use. Select a cable to match the TV in use.
1. HDMI Cable** (sold separately)
2. HDMI IN connector
Supported video modes*: 1080p / 1080i / 720p / 576p
Component AV Cable
1. Component AV Cable (sold separately)
2. Component VIDEO IN connector
Supported video modes*: 1080p / 1080i / 720p / 576p / 576i***
S VIDEO Cable
1. S VIDEO Cable (sold separately)
2. S VIDEO IN connector
Supported video modes: 576i***
1. AV Cable (supplied)
2. VIDEO IN connector (composite)
Supported video modes: 576i***
1. AV Cable (supplied)
2. Euro-AV Connector Plug (supplied)
Supported video modes: 576i***
* Depending on the type of TV or content to be played, some video modes may not be supported.
** Connect the system to the TV using an HDMI cable (sold separately). An HDMI cable can output both video and audio and enables you to enjoy digital-quality
video and audio.
*** The video output setting on the system will display as [Standard (PAL)].
- View More: Sony Playstation3 Video output on PS3
Initial set up
Find out how to perform initial set-up after turning on your PS3 system.
1. Turn on the TV, and then switch the video input of the TV to match the input connector used by the PS3 system.
2. Press the power button.
1. Power button
2. Power indicator
The power indicator turns green and the picture is displayed on the TV screen.
3. Connect the wireless controller to the system using a USB cable.
4. Press the PS button on the controller.
The system will recognise the controller. After it has recognised the controller, the initial set-up screen will be displayed.
5. Perform initial set-up.
Follow the on-screen instructions to enter settings for system language, time zone, date and time, and user name.
The screen for setting up the Internet connection will be displayed. When connecting using an Ethernet cable, basic settings will be selected automatically if you follow the on-screen instructions.
After the settings have been completed, the XMB Menu will be displayed on the TV screen.
- View More: Sony Playstation3 Initial set up
Using Other OS Default System
If you are using another operating system, follow this guide before performing system software update version 3.21 or later.
The [Install Other OS] and [Default System] features have been deleted. If you update your system software to version 3.21 or later, you will not be able to use [Install Other OS] or [Default System] under [Settings] > [System Settings].
Notice for customers who are using another operating system
Before performing the system software update, follow the steps below:
Back up data from the other operating system
If you install the system software update, you will not be able to use the hard disk partitions used by the other operating system. The data saved in these partitions cannot be restored after the system software has been updated. Back up all data to storage media before updating the system software.
Using the hard disk partition for the PS3™ system software
If you want to allocate all of the hard disk for use by the PS3™ system software, you must format the hard disk. In this case, follow the steps below:
- Back up data
Back up the necessary data by selecting [Settings] > [System Settings] > [Backup Utility]. For details about the backup utility feature, select here.
- Format the hard disk
Format the hard disk by selecting [Settings] > [System Settings] > [Format Utility]. During the format operation, you will be asked to select a hard disk partition. Select [Use All for the PS3™ System]. For details about the format utility feature, selecthere.
- Update the system software Perform the system software update.
- Restore the data Restore the data that was backed up in step 1 by selecting [Settings] > [System Settings] > [Backup Utility].
Notice for customers who want to continue using another operating system
Do not update the system software if you want to keep using the [Install Other OS] and [Default System] features. If you choose to continue using another operating system, the following features will no longer be available:
- Back up data
- View More: Sony Playstation3 Using Other OS Default System
Use the information panel
The information panel is displayed on the upper right of the screen.
You can view information such as the number of Friends who are online, as well as being notified about new messages and the latest information that is available under [What's New].
(1) Avatar *
(2) Number of Friends who are online *
(3) Information about new text chat *
(4) Information about new messages
(5) Date and time
(6) Busy icon
(7) Information available under [What's New] *
* Displayed only when signed in to PlayStation Network.
- View More: Sony Playstation3 Use the information panel
You can copy text using the on-screen keyboard.
You can use this feature to copy text on a screen from which the on-screen keyboard is displayed, such as the screen for creating a message under Friends.
New keys on the on-screen keyboard
Paste the copied text.
Copying and pasting text
1. Press the X button on the text field that contains the text that you want to copy.
The on-screen keyboard is displayed.
2. Select , and then follow the on-screen instructions to select the text that you want to copy from the screen that is displayed.
3. Select the field in which you want to paste the text.
The on-screen keyboard is displayed.
4. Select , and then select the text to be pasted by pressing the X button.
- View More: Sony Playstation3 Copying text
Use the XMB™(XrossMediaBar)
Featuring Photo, Music, Video, Game and Network options, every PS3 journey starts with the ever-evolving XrossMediaBar.
The PS3 system includes a user interface called XMB™ (XrossMediaBar) Menu.
Navigating the XMB Menu
1. Directional buttons: Used to select on-screen categories/items.
2. PS button: Displays the XMB Menu, turns the system on/off and quits a game.
3. Triangle button: Displays the options menu/control panel; Circle button: Cancels an operation; X button: Confirms the selected item.
Displayed by selecting an icon and pressing the Triangle button.
Displayed by pressing the Triangle button during content playback.
XMB Menu icons explained
Friends: Chatting and exchanging messages.
PlayStation®Network: Using PlayStation Network services.
Network: Connecting to the Internet.
Game: Playing games.
Video: Playing video.
Music: Playing music.
Photo: Displaying images.
Settings: Adjusting PS3 system settings.
Users: Selecting users to log in to the PS3 system.
XMB Menu options
The XMB screen was redesigned as part of system software update 3.00. The background color and the size of text characters have been changed to make the XMB screen easier to use.
- View More: Sony Playstation3 Use the XMB™(XrossMediaBar)