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  • Question

    I'm having trouble paying my bill - who can I talk to?

    • Answer
    • Monthly

      If you are having financial problems, or have a drop in income, and have a bill to pay then please contact Customer Service (their number can be found at the top of your bill), and ask to speak to the Credit Control team.

      They will be able to work out a mutually beneficial payment plan to ensure your mobile service is not stopped due to non-payment. Please be aware though that repeated non-payments may result in the phone being barred until payment is made. 

      Contact Customer Service

      Pay as you go

      Pay as you go is a non-billing service.

      Business

      If you are having financial problems, or have a drop in income, and have a bill to pay then please contact Customer Service (their number can be found at the top of your bill), and ask to speak to the Credit Control team.

      They will be able to work out a mutually beneficial payment plan to ensure your mobile service is not stopped due to non-payment. Please be aware though that repeated non-payments may result in the phone being barred until payment is made. 

      Contact Business Customer Service


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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2210&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC
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