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  • Question

    Why is my first bill higher than expected?

    • Answer
    • Monthly

      Your first bill includes a proportionate amount of line rental plus any other usage charges from your date of joining to the date of your first bill.
      It also includes the following month's line rental, line rental is always billed in advance. 

      We have made a video with Gerry to help explain how your bill looks and what it all means - it covers everything from your first bill through to going abroad and upgrading. You can watch it online now 

      Ask Gerry about your bill

      Pay as you go

      Pay as you go is a non-billing service.

      Business

      Your first bill includes a proportionate amount of line rental plus any other usage charges from your date of joining to the date of your first bill.
      It also includes the following month's line rental, line rental is always billed in advance.


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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2481&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC
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