Looking for help with your Satellite, Cable or Set Top Box?
Find FAQ's, Forum Posts, Video Tutorials and much more from Sky, Virgin Media, BT Vision.
Start by selecting your problem area from below
What to do if you're not getting a satellite signal
There are a number of reasons why a ‘No satellite signal’ message is shown on your screen.
Large snowfall or heavy rain can affect your signal but your viewing should return to normal when the weather improves. If there is snow on the dish this can cause the dish to move out of alignment, so you may be able to watch some channels but not others and will see the No satellite signal message.
If you see the on-screen message "Recording Interrupted", this means that your Sky box was unable to record because it lost power or the satellite signal during the recording, or someone chose to cancel the recording and then restarted it. It's possible to do this accidentally by choosing the wrong programme from the "Programme clash" warning screen.
After a few seconds your Sky+HD box will continue playback from the point when the satellite signal returned or recording was started.
Why are some of my channels missing?
There are a number of reasons why you are missing any of your channels, here are some checks you can make:
If you have a V+ HD, VHD or V Box try our Fix-It Assistant, which checks to make sure that your Smartcard is up to date. For details, check out How do I use Fix-It Assistant to check for missing channels. If you have a TiVo box try some of the other checks below.
Reset your set top box – this cures most problems. To do this, press and hold the Standby or Power button on the front of the set top box for 5 seconds, or switch off the power at the mains socket for 20 seconds. (Some models have a 'reset' button - just press this once.)
- © 2012 HomeHelpHub. All Rights Reserved.