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Check that the resolution delivered by the HD receiver is compatible with the audio amplifier.

You may have to change the resolution of the HD receiver (e.g audio receiver not supporting 1080p resolution).

• Dolby Digital sound should offer a clear audio experience when you’re watching TV, but some problems may result in poor quality, unexpected effects or the sound being out of sync with your Sky TV picture – for instance, you may see actors’ mouths moving before they speak. If you do experience sound issues, a few simple checks can usually correct the problem.

   

  Please note that your TV and audio equipment must support Dolby Digital and you should follow the manufacturer’s guidelines on connecting and positioning your speakers in order to enjoy the full Dolby Digital experience. 
   

• • Check that the programme you are viewing is Dolby Digital enabled

  • Check the audio output

  • Turn off Audio Description

  • Check your cables

  • Check the input selection on your external audio amplifier

  • Check alternative source

• 

  Are you experiencing problems with the picture on your TV? If something has gone wrong with your Sky box, TV set or connections you may see:

   

  • A rolling or jumping picture
  • Programmes that should be in colour showing in black and white
  • Blurred or frozen images on the screen
  • Snowflakes (just showing moving white dots/interference)
  • A plain or multi-coloured screen, such as a green screen
  • Picture blocking (‘blocky’ or pixelated picture, image split into rectangular shapes)

   

  If so, you may find that a quick reboot of your equipment solves the issue. Try switching off your TV set and any equipment connected to it, including your Sky box and DVD player or VCR at the mains for three minutes. Switch everything back on, and wait for your Sky box to reboot. The lights on your Sky box will come back on after a couple of minutes. When they do, switch your TV set on, then press Sky on your remote control and you should see a clear picture. If this doesn’t fix it, try the other fixes in this help guide. 
   

• • Check your Sky box and TV connections

  • Re-tune your TV

  • Change your SCART settings

  • Sources of Sky TV interference

  • TV playing up?

• 

  If the sound quality of your Sky TV is poor, or you cannot hear your television at all, you can use the instructions on this page to find a quick solution to the problem.

    

  First check the basics

    

  • Press vol + on your Sky remote. If this doesn't work try increasing the volume using your TV remote control or the buttons on the front of your TV.

    

  • If your TV is connected to any other audio equipment, check that all equipment is switched on and working, with all cables securely connected.

    

  • Is the sound quality poor on all channels? If not, the problem may be caused by the programme or channel you are watching – and you may wish to wait and see if sound problems continue during the next programme.

    

  • If your Sky TV still experiences sound problems, you can use the instructions below to fix the issue in just a few minutes. This is the fastest way to fix audio problems affecting Sky TV.

    

  Please note that some issues are caused by your TV set or other equipment, so you may need to contact the manufacturer, retailer or a TV repair person. Tune your TV to check whether terrestrial channels are also affected. 
   

• • Tuning your TV

Is your Sky picture too big for your TV screen? Are parts of the picture missing? You can quickly adjust the aspect ratio (screen size) using your Sky remote control.

Change the Sky TV aspect ratio:

1. Press services on your Sky remote control and you will see the main menu with Optionshighlighted.
2. Highlight the Settings menu using the right arrow buttion and press select. 
3. Press select to enter the Picture menu.
4. Highlight SCART/RF1 Picture Format and select 16:9.
5. Highlight RF2 Picture Format and select16:9.

• If your settings are already 16:9 and you're not seeing the whole picture, try switching the picture format to 4:3 instead. This may produce a slight stretching effect, but it will allow the picture to fill the screen.

6. Press the green button to save your new settings.
7. Press sky to return to normal viewing.

Turn SCART control on:

If your SkyHD box is connected to the TV set with a SCART lead, rather than an HDMI cable, SCART Control should be selected in your picture settings.

1. Press services on your Sky remote control and you will see the main menu withOptions highlighted.
2. Highlight the Settings menu using the right arrow button and press select.
3. Press select to enter the Picture menu.
4. Using the down arrow, highlight SCART Control and press select.
5. Use the left/right arrows to toggle this setting to ON.
6. Press the green button to save your new settings.
7. Press sky to return to normal viewing.