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  • Why can I not schedule an instant recording (One Touch Recording)?

  • My recordings are able to be set and happen but they are no longer show in the library. Why ?

  • Why I can't record radio channels using the manual timer ?

  • Recording interrupted

      • Planner showing recording clash

        If you see the on-screen message "Recording Interrupted", this means that your Sky box was unable to record because it lost power or the satellite signal during the recording, or someone chose to cancel the recording and then restarted it. It's possible to do this accidentally by choosing the wrong programme from the "Programme clash" warning screen.


        After a few seconds your Sky+HD box will continue playback from the point when the satellite signal returned or recording was started. 
         

        Rebuilding your planner may prevent future recording issues. 
         

        A planner rebuild may fix the issues you have experienced or prevent future issues from occurring. The following instructions are easy to follow using your Sky remote and take just a few minutes. 
         

        Please note that this procedure will stop any recordings currently in progress - if you're currently recording a programme, you may wish to wait until it's finished before continuing.

         

    • View More: Sky Recording interrupted
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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/error-messages/recording-interrupted/
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  • Recording TV programmes

    • Recording with Sky+HD

      Don't want to miss your favourite shows? You can record them on your Sky+HD box by following the steps below.

      1. Press the Record button on your Sky remote control twice to record the programme you're watching.
      2. To record a programme that’s being shown in the future, press tv guide then press select.
      3. Use the arrow buttons to highlight the programme you would like to record, then press the Record button.
      4. When scheduling a recording, the Series Link prompt will allow you to choose whether to record a single episode or the whole series (if Series Link is available on that programme).
       
    • View More: Sky Recording TV programmes
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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/recording-with-sky-plus-hd/recording-tv-programmes/
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  • Recording radio channels

    • It's easy to record radio channels with Sky:

       

      Recording radio channels with Sky+HD

      1. Use the up/down arrows to browse through the channels shown in the Now, Next & Later banner. Radio channels appear with a speaker symbol next to them.
      2. Highlight the radio channel you want to record and press the Record button.
      3. The Manual Recording screen will appear.
      4. If you need to, change the Channel Number/Name with the left/right arrows or by keying in the number.
      5. Use the up/down arrows to highlightDay and use the left/right arrows to choose the day of the recording.
      6. Use the up/down arrows to highlightStart Time and key in the start time of the recording with the number buttons on your remote control. Use the left/right arrows to choose AM or PM.
      7. Press the down arrow to highlight End Time and key in an end time as described above.
      8. Press the down arrow to highlight Frequency and use the left/right arrows to choose how often you want to record the channel.
      9. Press the yellow button to confirm the recording and add it to your planner.

    • View More: Sky Recording radio channels
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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/recording-with-sky-plus-hd/recording-radio-channels/
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  • Playing back your recordings

  • Remote Record

    • Stuck at the office or out with friends? You needn't miss out on that crucial episode or latest must-see movie. If you have a Sky+ or Sky+HD box and subscription, Sky's Remote Record service lets you record your favourite programmes wherever you are, by going online or using your smartphone. What's more, if this programme is part of a series you can also set up a Series Link, ensuring you never need to miss an episode of your favourite show again!

         

      Online Remote Record

      Remote Record on Sky.com

      1. Go to sky.com/tvlistings to see our online TV Guide.
      2. Browse or search the listings to find the programme you want to record.
      3. Click the programme title and select Remote Recordor Series Link.
      4. Sign in using your Sky iD when prompted.

      You can make up to 10 online Remote Record requests per day.

           

      Via your smartphone

      Remote Record on Sky.com

      1. Download the free Sky+ App from the Apple App store or Android Market.
      2. When you use the App, sign in using your Sky iD. This will link the app to your registered Sky+ or Sky+HD box.
      3. Browse the TV guide and, when you've found a show you want to record, select it to Remote Record it.
      4. Your Sky+ or Sky+ HD box will record that programme when it airs, and you'll see it in your planner when you return home.
       
    • View More: Sky Remote Record
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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/recording-with-sky-plus-hd/remote-record/
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  • Pause and rewind live TV

    • Pausing and rewinding live TV is handy if you're interrupted during a programme - you never need to miss a moment of your favourite TV again!

       

      Pause a programme you're watching 

      Press pause on your Sky remote control. When you're ready to come back to it, press play. 

      • To go back and watch an earlier moment of a programme, press rewind.
      • When you reach the point you want to watch, press play.
      • Remember if you rewind for 30 minutes, for example, your Sky box has to have been showing that channel for the last 30 minutes.
      • When playing back a programme in this way, you can pause, rewind or fast forwardwithin the programme.
      • If you rewind to the start of the section, the picture is frozen at that point.
      • If you fast forward to the end, you'll rejoin the live schedule.
      • To go back to watching live TV at any point, just press sky or the stop button.


      While you're watching the programme behind scheduled time, you can use the Now, Next and Later banner as usual, but if you change channels, try to see full channel listings or use interactive services, you have to go back to live TV. You can then rewind or pause again. 

       

      Saving after pausing or rewinding live TV 

      After pausing or rewinding live TV, if you haven't got time now to watch what you missed, you can save the programme to your Planner to watch another time: 

      1. After rewinding or pausing live TV, press the Record button on your Sky remote control twice to record the programme you're watching.
      2. The Record symbol will appear next to the programme and the recording is stored in your Planner.
       

      You can also change how far back you can rewind live TV on a channel you've been watching by setting the instant rewind limit:

      1. Press services on your Sky remote control and you will see the main menu with Optionshighlighted.
      2. Press select and the Sky+ Setup menu will be highlighted.
      3. Press the down arrow to highlight Instant Rewind.
      4. Use the left/right arrows to choose your instant rewind limit (choices are OFF515,30 or 60 minutes).
      5. Press the green button to save your new settings.
      6. Press sky to return to normal viewing.

    • View More: Sky Pause and rewind live TV
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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/recording-with-sky-plus-hd/pause-and-rewind-live-tv/
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    • With the Sky+ service you can record up to two programmes at the same time on your Sky box and you can also record selected series in their entirety. All Sky+ features are available on your Sky box with the relevant subscriptions.



      To record

      1. Press the Record button on your Sky remote control twice to record the programme you're watching.record-once
      2. To record a programme that’s being shown in the future, press tv guide then press select.
      3. Use the arrow buttons to highlight the programme you would like to record, then press the Record button.
      4. When scheduling a recording, the Series Link prompt will allow you to choose whether to record a single episode or the whole series (if Series Link is available on that programme).

        


       

      With the new Mini TV you can now also go into your Sky+HD Guide and record programmes from the TV listings without interrupting what you're watching. Highlight the programme you want to record and press record on your Sky remote. The record icon will then appear next to the programme title in the TV listings.

       

      Press record twice to save what you're watching.


    • View More: Sky Series link help
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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/recording-with-sky-plus-hd/series-link/
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