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What parts of my Sky equipment do I need to take with me to the new house?
- Everything, except the dish and the cable which runs from the dish to the box.
Take all of your scart or HDMI cables, all boxes, power cables, remote controls, Broadband routers, Ethernet cables (the grey cable that plug in from your broadband router to the phone socket and, if you’re not wireless the yellow cable that runs to your PC ) and microfilters and your viewing card(s). These viewing cards can stay in your set-top boxes.
If you have told us you want to have Sky in more rooms in your new house you should also keep handy any new viewing cards we have sent you. The engineer will need these to complete your installation.
You will need to take your television. We know it sounds obvious but we can’t connect your viewing if the engineer is there before your TV. - View More: Sky What parts of my Sky equipment do I need to take with me to the new house?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
- Everything, except the dish and the cable which runs from the dish to the box.
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Will I need Landlord permission to have a dish installed?
- Yes, it’s up to you to get any permission that is needed to allow us to install your dish before the installation goes ahead. We won’t ask to see these but if you don’t have the right permissions you might be asked by your landlord or council to remove the dish.
- View More: Sky Will I need Landlord permission to have a dish installed?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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Is special equipment required to install Sky at my new home?
- Moving your Sky equipment to a new house is just like installing Sky at a property for the first time. The engineer will usually be able to complete the job using standard ladders and equipment. There are exceptions, usually caused by accessibility of the dish on your property. To make sure the engineer can complete your installation on their first visit, please check if any of the following apply in case we need to use specialist equipment:
1. Your new property is a tenement block with dishes in open view.
2. You live in a flat or apartment with no dishes in open view.
3. You live in a property where the dish is/needs to be more than two floors high. - View More: Sky Is special equipment required to install Sky at my new home?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
- Moving your Sky equipment to a new house is just like installing Sky at a property for the first time. The engineer will usually be able to complete the job using standard ladders and equipment. There are exceptions, usually caused by accessibility of the dish on your property. To make sure the engineer can complete your installation on their first visit, please check if any of the following apply in case we need to use specialist equipment:
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What if my new property is a flat within a block?
- If you're moving to a flat within a block, permission from the owner of the block or the committee responsible for it may be required before we carry out an installation. We do offer tailored services for landlords responsible for blocks of flats who wish to offer Sky to their tenants.
- View More: Sky What if my new property is a flat within a block?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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What if I have scaffolding on my property?
- Please note that if you have scaffolding on your property, Sky engineers may not be able to carry out installations and repairs, for health and safety reasons.
- View More: Sky What if I have scaffolding on my property?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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What if my new home has cladded walls?
- Installations are not always possible to carry out on properties with cladded walls.
- View More: Sky What if my new home has cladded walls?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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I am moving to a new development, or a conservation area where dishes are not allowed what can I do?
- More than half a million buildings in the UK appear on the Statutory List of Buildings of Special Architectural or Historic Interest. Planning permission from the local planning authority may be required to install Sky in a listed building or within a conservation area. Any alterations may be subject to special conditions (such as the use of certain materials). Please confirm that permission has been granted before arranging your Sky installation.
Alternatively, you can still subscribe to Sky Broadband and for a subscription can watch more than 30 channels online, including Sky Movies and Sky Sports available via Sky Player so you have the option to choose to view via the internet; this is a fantastic option if you have an internet TV or an Xbox to still allow you access to some of your favourite Sky TV programmes. - View More: Sky I am moving to a new development, or a conservation area where dishes are not allowed what can I do?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
- More than half a million buildings in the UK appear on the Statutory List of Buildings of Special Architectural or Historic Interest. Planning permission from the local planning authority may be required to install Sky in a listed building or within a conservation area. Any alterations may be subject to special conditions (such as the use of certain materials). Please confirm that permission has been granted before arranging your Sky installation.
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I am moving to a new development and there are no road signs yet do you need extra information to find me?
- Yes please, if you need to give your friends directions to find you then please leave the same sort of info for our engineer in the additional comments box on the online booking process. Please keep the directions simple.
To book your installation, your address also needs to be registered with the Royal Mail. This only needs to be registered when you first build a property, so you only need to check this if you are moving to a brand new property. - View More: Sky I am moving to a new development and there are no road signs yet do you need extra information to find me?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
- Yes please, if you need to give your friends directions to find you then please leave the same sort of info for our engineer in the additional comments box on the online booking process. Please keep the directions simple.
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My Sky box does not work at my present property what do I do?
- No problem, we can book a move and service visit for you at the same time. Your Home Move is free and there will be a charge of just £65 for the service visit if you are out of warranty, this will ensure a repair or replacement with a new three-month warranty. Please tell us that your box is broken in the additional comments box on the online booking process.
You might also want to consider our repair plan. For more details see www.skyprotect.com
If you tell us about your broken equipment in the additional comments box, one of our Home Move Team will contact you to chat through the options. If you don’t let us know in advance then the engineer won’t be allocated enough time or have a replacement box allocated to your job.
- View More: Sky My Sky box does not work at my present property what do I do?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
- No problem, we can book a move and service visit for you at the same time. Your Home Move is free and there will be a charge of just £65 for the service visit if you are out of warranty, this will ensure a repair or replacement with a new three-month warranty. Please tell us that your box is broken in the additional comments box on the online booking process.
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Can I get Sky in more rooms at the same time the engineer is fitting my existing equipment?
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If you tell us in the additional comments box then one of our Home Move Team will contact you to chat through the options (Just tell us how many rooms).
- View More: Sky Can I get Sky in more rooms at the same time the engineer is fitting my existing equipment?
- View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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