Home / Product Selection / SetTop / Moving Home / My Sky box does not work at my present property what do I do?
  • Question

    My Sky box does not work at my present property what do I do?

    • Answer
    • No problem, we can book a move and service visit for you at the same time. Your Home Move is free and there will be a charge of just £65 for the service visit if you are out of warranty, this will ensure a repair or replacement with a new three-month warranty.  Please tell us that your box is broken in the additional comments box on the online booking process.  

      You might also want to consider our repair plan. For more details see www.skyprotect.com 


      If you tell us about your broken equipment in the additional comments box, one of our Home Move Team will contact you to chat through the options. If you don’t let us know in advance then the engineer won’t be allocated enough time or have a replacement box allocated to your job. 
       
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    • View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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