Home / Product Selection / SetTop / Customer Service

HomeHelpHub Forum
Sort by Solutions found 21, No of pages 1 2 3
  • How to upgrade online

  • How to upgrade on your TV

    • You can upgrade your Sky package at any time simply using your Sky remote control. Anything you do using this method will appear on your account as quickly as if you'd called Sky to upgrade. Make sure that your viewing card is inserted in the correct slot in your Sky box, with the arrow pointing forwards and the gold chip facing downwards.

       

      Upgrade directly from the channel you want to watch

      If you turn to a channel that is not part of your current Sky package, you'll see a message giving you a number to call if you wish to upgrade, and you may also see an option to upgrade using thered button. You don't have to call us, your Sky box will identify the channel you want to watch and you'll see details of the TV Pack in which this channel is included on your TV screen. Just follow the instructions to add this pack or channel to your Sky TV subscription.

       

      Upgrade from the Sky Active menu

      You don't need a red button prompt to upgrade, you can simply access your account using your Sky remote.

      1. Press interactive on your Sky remote control.
      2. From the Interactive menu, press 1 for Sky Active.
      3. From the Sky Active menu, use the up/down arrows to find your upgrade option 

        • Sky+, HD & Multiroom to upgrade your TV hardware
        • TV Viewing Upgrades to find out about adding channels or 3D TV 
           
      4. With your choice highlighted, press select and follow the on-screen instructions to place your order. You may need your viewing card PIN and bank or credit card details.
       

      When will my new channels be available?

      The signal to your viewing card can take 10-24 hours to be received, so your new channels may not be available immediately. After changing your package you'll be unable to remove items for 31 days. If your upgrade is delayed, you can speed up your package upgrade.


    • View More: Sky How to upgrade on your TV
    •  
    • View Answer at http://www.sky.com/helpcentre/account-and-billing/change-your-subscription/upgrade-on-your-tv/
    •  
  • How changing your subscription can affect your bill

  • Thinking of leaving?

  • How to create a Sky iD

    • To create a Sky iD, you will need to enter:

      • Your full name
      • Your email address 

        Sign up for Sky iD 

        If you're a Sky customer, we'll ask for the following details to link your Sky iD with your Sky household account, either:
      • Your viewing card number (this can be found using your Sky Remote. Select Services on your remote, then System Set-up, then System Details and viewing card number will be listed)
      • Your Sky account number (this will be on any letters we have sent to you or on interactive services)
      • The last six digits of the bank account number you use to pay your monthly Sky bill or
      • The last six digits of the debit/credit card you use to pay your monthly Sky bill. 
         

      Create a Sky iD 
       

      If you don’t already have one, it's easy to create a Sky iD, and only takes a few minutes. 

      Sign up for Sky iD 
       

      When you sign up for Sky iD, you'll need to complete the following information: 
       

      • About you: your full name and email address
      • Your sign in details : your username and password
      • Verification and acceptance of terms and conditions

      Please remember that you might already have a Sky iD. If you are a Sky Broadband customer you'll automatically have a Sky iD, your username and password would have been posted to you and will be the first part of your Sky Email address (e.g. username@sky.com). 

      If you're not a Sky customer you can still create a Sky iD, but won’t be able to enjoy the full benefits of Sky online.

      Learn more about becoming a Sky customer.


    • View More: Sky How to create a Sky iD
    •  
    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/how-to-register/index.html
    •  
  • Linking your Sky iD to a Sky household account

  • Your Sky iD password format

  • What to do if you've forgotten your username or password

    • If you've forgotten your username or password, don't worry, you can retrieve it online. 

      Get a username reminder 

      1. Follow this link to go to the Sky iD sign in screen
         
      2. Then click the Forgotten Username link. 
         
      3. Choose to have an email reminder sent to the email address you gave us when you signed up or choose to use your Sky household account details to verify your account and immediately view your username on screen.  (Either your Sky household account number, Sky TV viewing card number; the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      4. Enter the relevant information. 
         
      5. Click Continue.

      Based on the option you chose, you’ll either receive a reminder to the email address you gave us when you signed up or you’ll view your username on screen. 

      Sign into your account with your username and password


      Reset your password

      1. Follow this link to go to the Sky iD sign in screen
         
      2. Then click the Forgotten Password link. 
         
      3. Enter your username and click Continue. 
         
      4. Choose to reset your password using either:your email address;security question; or Sky account details (Either your Sky account number, the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      5. Choose a new password, confirm your choice and click Submit.


      Sign into your account with your username and password


    • View More: Sky What to do if you've forgotten your username or password
    •  
    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/forgotten-username-or-password/index.html
    •  
  • Managing additional users on your household account

    • You can have up to nine additional online accounts associated with your Sky household account. These accounts will be able to access all of the additional online services that Sky has to offer – from remote recording favourite TV shows, commenting on News articles to watching the football live online. 

      To add an additional user: 

      1. Sign into My Sky 
      2. Click on Profiles and Settings > Additional Users 

      3. Click on ‘ Set up an Additional Use r’ button 
         
      4. Complete all fields 
         
      5. Click on Next 

      6. Complete additional requirements 
         
      7. Click Submit 

      8. The new user will be emailed to let them know they have a Sky iD and they will be able to sign into Sky online. You will need to let the new user know the password you created for them. Sky would recommend that the new user reset the password to something known only to them.


      To view existing additional users: 

      1. Sign into My Sky 
         
      2. Click on Profiles and Settings > Additional Users
         
      3. Any additional users will be listed on this page.


      To remove an additional user: 

      1.    Sign into My Sky 

      2.    Click on Profiles and Settings > Additional Users

      3.    Any additional users will be listed on this page. 

      4.    Click the link next to their name to Remove. 

      Once you remove a Sky iD from your Sky account, the Sky iD will still be live but will no longer be associated to your household account. If you are the Sky iD owner, follow the link to re-associate a Sky iD with your household
       

      The Sky iD account holder can then link their online account to your household by providing either: 
       

      • Their viewing card number (this can be found on your viewing card or by using your Sky Remote onscreen – select services on your remote, then system set-up, then system details, viewing card number will be listed); 
         
      • Their Sky account number (this will be on any letters we have sent to you or on interactive services); 
         
      • The last six digits of the account you use to pay your monthly Sky bill; or 
         
      • The last six digits of the debit/credit card you use to pay your monthly Sky bill.

    • View More: Sky Managing additional users on your household account
    •  
    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/managing-users-on-household-account/index.html
    •  
  • Password reset issues

ad_holder

 

1 2 3