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  • How to upgrade online

  • How to upgrade on your TV

    • You can upgrade your Sky package at any time simply using your Sky remote control. Anything you do using this method will appear on your account as quickly as if you'd called Sky to upgrade. Make sure that your viewing card is inserted in the correct slot in your Sky box, with the arrow pointing forwards and the gold chip facing downwards.

       

      Upgrade directly from the channel you want to watch

      If you turn to a channel that is not part of your current Sky package, you'll see a message giving you a number to call if you wish to upgrade, and you may also see an option to upgrade using thered button. You don't have to call us, your Sky box will identify the channel you want to watch and you'll see details of the TV Pack in which this channel is included on your TV screen. Just follow the instructions to add this pack or channel to your Sky TV subscription.

       

      Upgrade from the Sky Active menu

      You don't need a red button prompt to upgrade, you can simply access your account using your Sky remote.

      1. Press interactive on your Sky remote control.
      2. From the Interactive menu, press 1 for Sky Active.
      3. From the Sky Active menu, use the up/down arrows to find your upgrade option 

        • Sky+, HD & Multiroom to upgrade your TV hardware
        • TV Viewing Upgrades to find out about adding channels or 3D TV 
           
      4. With your choice highlighted, press select and follow the on-screen instructions to place your order. You may need your viewing card PIN and bank or credit card details.

      Please note that your Sky box needs to be connected to a working telephone line to use this service.

       

      When will my new channels be available?

      The signal to your viewing card can take 10-24 hours to be received, so your new channels may not be available immediately. After changing your package you'll be unable to remove items for 31 days. If your upgrade is delayed, you can speed up your package upgrade.


    • View More: Sky How to upgrade on your TV
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    • View Answer at http://www.sky.com/helpcentre/account-and-billing/change-your-subscription/upgrade-on-your-tv/
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • How changing your subscription can affect your bill

  • Thinking of leaving?

  • How to create a Sky iD

    • To create a Sky iD, you will need to enter:

      • Your full name
      • Your email address 

        Sign up for Sky iD 

        If you're a Sky customer, we'll ask for the following details to link your Sky iD with your Sky household account, either:
      • Your viewing card number (this can be found using your Sky Remote. Select Services on your remote, then System Set-up, then System Details and viewing card number will be listed)
      • Your Sky account number (this will be on any letters we have sent to you or on interactive services)
      • The last six digits of the bank account number you use to pay your monthly Sky bill or
      • The last six digits of the debit/credit card you use to pay your monthly Sky bill. 
         

      Create a Sky iD 
       

      If you don’t already have one, it's easy to create a Sky iD, and only takes a few minutes. 

      Sign up for Sky iD 
       

      When you sign up for Sky iD, you'll need to complete the following information: 
       

      • About you: your full name and email address
      • Your sign in details : your username and password
      • Verification and acceptance of terms and conditions

      Please remember that you might already have a Sky iD. If you are a Sky Broadband customer you'll automatically have a Sky iD, your username and password would have been posted to you and will be the first part of your Sky Email address (e.g. username@sky.com). 

      If you're not a Sky customer you can still create a Sky iD, but won’t be able to enjoy the full benefits of Sky online.

      Learn more about becoming a Sky customer.


    • View More: Sky How to create a Sky iD
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    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/how-to-register/index.html
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • Linking your Sky iD to a Sky household account

  • Your Sky iD password format

    • When signing up for a new Sky iD or changing your password you’ll need to follow a few guidelines. Your password must: 
       

      • Be at least seven characters long
      • Contain a mix of letters and numbers
      • Not start with a number
      • Not contain your username
      • Not contain the word 'password'


      Reset your password 

      If you need to reset your password, please visit our password reset page. You'll see a login screen like the one below:

      Reset password  

       

           






      From here you'll need to enter some details about your Sky account, such as billing details and your security question answer to reset the password.


    • View More: Sky Your Sky iD password format
    •  
    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/your-sky-id-password-format/index.html
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • What to do if you've forgotten your username or password

    • If you've forgotten your username or password, don't worry, you can retrieve it online. 

      Get a username reminder 

      1. Follow this link to go to the Sky iD sign in screen. 
         
      2. Then click the Forgotten Username link. 
         
      3. Choose to have an email reminder sent to the email address you gave us when you signed up or choose to use your Sky household account details to verify your account and immediately view your username on screen.  (Either your Sky household account number, Sky TV viewing card number; the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      4. Enter the relevant information. 
         
      5. Click Continue.

      Based on the option you chose, you’ll either receive a reminder to the email address you gave us when you signed up or you’ll view your username on screen. 

      Sign into your account with your username and password


      Reset your password

      1. Follow this link to go to the Sky iD sign in screen. 
         
      2. Then click the Forgotten Password link. 
         
      3. Enter your username and click Continue. 
         
      4. Choose to reset your password using either:your email address;security question; or Sky account details (Either your Sky account number, the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      5. Choose a new password, confirm your choice and click Submit.


      Sign into your account with your username and password


    • View More: Sky What to do if you've forgotten your username or password
    •  
    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/forgotten-username-or-password/index.html
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • Managing additional users on your household account

    • This article explains how to add, update and remove extra people on your SKY household account. It uses clear steps, safe defaults, and shows how to let others watch SKY or use apps without giving away full control.

      Includes steps for Sky iD linking, Sky Protect user setup, and troubleshooting common problems.

      What is an additional user

      An additional user is someone you permit to access parts of your SKY services. They have a separate Sky iD that you link to your household account. This keeps each person’s login separate while letting them stream, use apps, or receive alerts without sharing your main password.

      Step-by-step: Add a user to your SKY account

      1. Ask them to create a Sky iD

      Each person must create their own Sky iD using a personal email address. Point them to the Sky iD signup page so they can make a username and password: https://skyid.sky.com/signup.

      2. Link the Sky iD to your account

      After they have a Sky iD, link it to your household using the official linking page: https://skyid.sky.com/serviceSignup/skycomlinked.

      Recommended: Use the 9-digit viewing card number to create a Secondary Sky iD with limited access.
      Other methods include your 12-digit Sky account number or the last 6 digits of the paying bank account.
      Avoid linking as an Authorised Sky iD unless you trust the person to manage billing and settings.

      3. Confirm the link

      Once linked the additional user can log in and use apps such as Sky Go or My Sky depending on how you configured their access. If they need device access (Sky Protect), give them that separately from the Protect app.

      Understanding access levels

      SKY commonly uses two access levels. Choosing the correct one avoids accidental changes to billing or account settings.

      Secondary Sky iD — Limited access: streaming and apps, but no billing or full account control.
      Authorised Sky iD — Full access: view bills, make changes, and manage account settings.

      Tip: For household members use Secondary Sky iD unless they explicitly need authority to manage payments or services.

      Adding users on the Sky Protect app

      To share home devices and alarms, add users inside Sky Protect. Open the Sky Protect app and use the People tab to invite someone by email or phone.

      Open Sky Protect and tap the People tab.
      Choose Add User and enter name, email and phone number.
      Invitee gets an email to accept and set up access.

      Secondary Protect users can arm/disarm and receive alerts. Primary users control emergency contacts and user removal.

      Removing or updating users

      If someone moves out or no longer needs access, remove them from your account to keep control and privacy.

      Sign in to your SKY account and go to Account Settings.
      Find Additional Users (or People) and choose the user to remove.
      Select Remove to revoke access immediately.

      If you gave someone Authorised Sky iD by mistake, remove them and re-add using the 9-digit viewing card to set them as Secondary.

      Troubleshooting

      Stuck in a loop when linking

      If the linking page reloads or sends you back to the same screen, try these quick fixes.

      Make sure the new user has completed Sky iD registration before linking.
      Scroll to the bottom of the linking page to reveal hidden options.
      Clear the browser cache or try a different browser.
      Open the linking page directly: https://skyid.sky.com/serviceSignup/skycomlinked.

      Best practices

      Follow these simple rules to keep your account secure and everyone connected without issues.

      Give most household members a Secondary Sky iD for everyday use.
      Never share your main account login; each person should use their own Sky iD.
      Review added users every few months and remove anyone no longer using the service.
      Use emergency contacts in Sky Protect so someone else is notified if you don’t respond to an alert.

      Need more help

      If you still have questions Sky offers help articles, community forums and support pages. Common pages to try are Sky Help and the Sky Community Forum for account and Protect queries.

      Quick links: Sky Help pages and the Sky Community Forum are useful starting points — see https://www.sky.com/help and https://helpforum.sky.com/.

      Sources referenced in this article: Sky Help and Sky Community Forum pages on Sky iD linking and Sky Protect user management, and the Sky iD signup and linking pages.

    • View More: Sky Managing additional users on your household account
    •  
    • View Answer at
    •  
    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • Password reset issues

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