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  • Question

    Managing additional users on your household account

    • Answer
    • You can have up to nine additional online accounts associated with your Sky household account. These accounts will be able to access all of the additional online services that Sky has to offer – from remote recording favourite TV shows, commenting on News articles to watching the football live online. 

      To add an additional user: 

      1. Sign into My Sky 
      2. Click on Profiles and Settings > Additional Users 

      3. Click on ‘ Set up an Additional Use r’ button 
         
      4. Complete all fields 
         
      5. Click on Next 

      6. Complete additional requirements 
         
      7. Click Submit 

      8. The new user will be emailed to let them know they have a Sky iD and they will be able to sign into Sky online. You will need to let the new user know the password you created for them. Sky would recommend that the new user reset the password to something known only to them.


      To view existing additional users: 

      1. Sign into My Sky 
         
      2. Click on Profiles and Settings > Additional Users
         
      3. Any additional users will be listed on this page.


      To remove an additional user: 

      1.    Sign into My Sky 

      2.    Click on Profiles and Settings > Additional Users

      3.    Any additional users will be listed on this page. 

      4.    Click the link next to their name to Remove. 

      Once you remove a Sky iD from your Sky account, the Sky iD will still be live but will no longer be associated to your household account. If you are the Sky iD owner, follow the link to re-associate a Sky iD with your household
       

      The Sky iD account holder can then link their online account to your household by providing either: 
       

      • Their viewing card number (this can be found on your viewing card or by using your Sky Remote onscreen – select services on your remote, then system set-up, then system details, viewing card number will be listed); 
         
      • Their Sky account number (this will be on any letters we have sent to you or on interactive services); 
         
      • The last six digits of the account you use to pay your monthly Sky bill; or 
         
      • The last six digits of the debit/credit card you use to pay your monthly Sky bill.

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    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/managing-users-on-household-account/index.html
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