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  • Question

    What to do if you've forgotten your username or password

    • Answer
    • If you've forgotten your username or password, don't worry, you can retrieve it online. 

      Get a username reminder 

      1. Follow this link to go to the Sky iD sign in screen
         
      2. Then click the Forgotten Username link. 
         
      3. Choose to have an email reminder sent to the email address you gave us when you signed up or choose to use your Sky household account details to verify your account and immediately view your username on screen.  (Either your Sky household account number, Sky TV viewing card number; the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      4. Enter the relevant information. 
         
      5. Click Continue.

      Based on the option you chose, you’ll either receive a reminder to the email address you gave us when you signed up or you’ll view your username on screen. 

      Sign into your account with your username and password


      Reset your password

      1. Follow this link to go to the Sky iD sign in screen
         
      2. Then click the Forgotten Password link. 
         
      3. Enter your username and click Continue. 
         
      4. Choose to reset your password using either:your email address;security question; or Sky account details (Either your Sky account number, the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      5. Choose a new password, confirm your choice and click Submit.


      Sign into your account with your username and password


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    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/forgotten-username-or-password/index.html
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