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If you tell us in the additional comments box then one of our Home Move Team will contact you to chat through the options (Just tell us how many rooms).

Standard installations for a Home Move are free, and this is the case for the majority of our customers. This will be established by our engineer on the day of the visit. 
A standard installation covers:

• Installing your dish and Sky box(es).
• Connecting boxes to a standard BT type master socket.
• Neatly running cabling external and internal (e.g. skirting boards, door frames etc).

In some cases examples of a non-standard installation could involve:

• Difficulty accessing the dish location safely using standard equipment.
• Concealing cables (in lofts, cavity walls, under floor boards etc.).
• Installation of additional cabling to link to a communal system.

Non-standard installations may need to be carried out by independent engineers who may charge you for the work – this will be agreed before any further booking is made. Third party charges may apply for Sky Broadband and Sky Talk.

When the engineer arrives they will have a discussion with you or your chosen representative to determine the best location for your satellite dish and the routing of all cables from your Sky box. 

Some cabling will be run externally and, on all installs, holes will be drilled for cable access to your satellite dish. Also any internal cables must be tacked to the skirting board. Our ability to complete the installation is subject to Sky's Health and Safety Regulations. 

After setting up your equipment, our engineer will ensure you are receiving your TV picture and sound and demonstrate how any new TV equipment works. 
You can also arrange for us to install your broadband router at a later date after your broadband is active, but it’s really easy to do this yourself.

Yes, although you need to have any Multiroom box connected to a working phone line we will allow a grace period of six weeks when moving home to ensure that you have a chance to allow us to get your Phone Line activated. All you need to do is ensure that each box you have can be connected to a working phone line once the phone line is in place.

Sky engineers are not insured to enter the loft, crawl underneath floorboards or lift up your carpeting. You will need to agree on a route for the cable running between your Sky dish and your Sky box that does not require them to do these things. 

Our engineers will tack the cables to the skirting boards, if you lift the carpets back from the skirting before the engineer arrives then the cables will be under the carpet when you put it back down but the engineer won’t lift the carpets to lay the cable.

We can’t install to two different households from one dish, unless you have a communal dish which serves your whole block.  Each Sky household needs their own dish. 

Absolutely, if the dish works and you have the right amount of connectors for each box (two each for a Sky+ or Sky+HD) and the cables go to all of the rooms you want Sky, in then it’s easy to do it yourself. If you would rather have a free engineer visit, we can do that too

Just print out the guide below relating to the box you have for full instructions on connecting the system yourself. 

HD or Sky+ Box self-installation 

Terabyte box self-installation

When you get in touch to tell us that you're moving, we'll check your new postcode and tell you which Sky Broadband products we should be able to provide in your new home. Please note that while we can give a very good indication that you are in a Sky Broadband Network area, we cannot tell for sure until your BT-compatible line is active. If you have your new postcode to hand, use our postcode checker to discover what Sky Broadband products are available in your area.

Before we can order your broadband to your new address, we will need to cancel the broadband from your old one. This takes around 10 days, so make sure you give us enough notice. You may receive an automatically generated letter saying that you're leaving Sky broadband, but don't worry - you can come straight back.

Once you are in your new property and the phone line is up and running, simply place an order for your new Sky Broadband service by visiting Sky Shop Your new Sky Broadband service should then be active within 10 days.

Remember to unplug your microfilters from the telephone sockets and plug them into every telephone socket in your new home which you use for a Sky box, telephone or wireless router. This will ensure your Sky Broadband works properly. Your broadband service will not work if you do not connect via your microfilter.

Connect your Sky wireless router once your line is activated, then look for the signal in 'available wireless networks' and continue to use your existing network password.  

  a) What do I do if BT tell me that there is no BT-compatible line in my new home?

You will need to get a new BT-compatible phone line. When you have had your new BT line active for five working days, call us to order Sky Broadband at your new home.

Please remember to take your router with you, but if you forget, let us know that you need a new router in the additional comments field on the online booking and one of our Home Move team will contact you to arrange. There will be a charge of £28.00 including postage.

To move your Sky Talk, you need to make sure you have a BT-compatible phone line at your new property. You can find this out by calling BT and telling them about your move. Make sure you tell them that you want to take your Sky Talk with you. Your Sky Talk package will remain active throughout the moving process and you will continue to pay Sky for any calls you make, according to your Sky Talk package. 

a) What if BT tell me that there is no BT-compatible line in my new home? 

You will need to get a BT-compatible phone line installed; the provider should be able to install a brand new line for you, however if you would rather have your line rental through Sky, we can provide the phone installation for you. When you have had your new BT line active for five working days, call us to arrange Sky Talk Calls at your new home. Please note, you should only order Line Rental with the Unlimited Weekend plan from BT if you intend to remain with Sky Talk, if you select a chargeable calls package from BT you may be subject to a contract with BT and minimum terms. 

b) How long will it take for my BT line to become active? 

It usually takes 14 days for your line to become active with BT. Then, after you order Sky Talk, another 14 days for Sky Talk to become active. During the time between your line and Sky Talk going active, you will pay BT for any telephone calls that you make on their call package.

We can’t install any telephone extension points, you can speak to an independent telephone engineer about adding additional telephone points.

Your broadband package depends on availability at your exchange and whether you are in a Sky network area.  We will be able to advise what package is available to you when your phone line is active.