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  • Question

    How long before I get Sky Broadband & Talk in my new house?

    • Answer
    • If you have ordered Sky Line Rental, we will need to check whether there is an existing compatible phone line at your new home before we can confirm when your line will be working and whether you will need an engineer visit or not. We will be able to tell you this when we speak to you to take your Sky Broadband and Talk order. It usually takes about two weeks to get a phone line working. Your Sky Talk calls package will be activated at the same time as your phone line. 

      If you are also taking Sky Broadband, the timescales will vary depending on whether your new home is in a Sky Network area. If it is, your broadband will be activated at the same time as your phone line and calls. Otherwise, your broadband will be activated about 10 days after your phone line and calls. 

      If you have your telephone line rental with another provider, just let us know when your line is active and we can place your order for Sky Broadband & Talk.
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    • View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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