Home / Product Selection / SetTop / Moving Home / I want Sky Broadband or Talk at my new house, what do I need to do?
  • Question

    I want Sky Broadband or Talk at my new house, what do I need to do?

    • Answer
    • When you get in touch to tell us that you're moving, we'll check your new postcode and tell you which Sky Broadband products we should be able to provide in your new home. Please note that while we can give a very good indication that you are in a Sky Broadband Network area, we cannot tell for sure until your BT-compatible line is active. If you have your new postcode to hand, use our postcode checker to discover what Sky Broadband products are available in your area.

       

      Before we can order your broadband to your new address, we will need to cancel the broadband from your old one. This takes around 10 days, so make sure you give us enough notice. You may receive an automatically generated letter saying that you're leaving Sky broadband, but don't worry - you can come straight back.

       

      Once you are in your new property and the phone line is up and running, simply place an order for your new Sky Broadband service by visiting Sky Shop Your new Sky Broadband service should then be active within 10 days.

       

      Remember to unplug your microfilters from the telephone sockets and plug them into every telephone socket in your new home which you use for a Sky box, telephone or wireless router. This will ensure your Sky Broadband works properly. Your broadband service will not work if you do not connect via your microfilter.

       

      Connect your Sky wireless router once your line is activated, then look for the signal in 'available wireless networks' and continue to use your existing network password.  

       

        a) What do I do if BT tell me that there is no BT-compatible line in my new home?

       

      You will need to get a new BT-compatible phone line. When you have had your new BT line active for five working days, call us to order Sky Broadband at your new home.


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    • View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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