Home / Product Selection / SetTop / Moving Home / Are standard Home Move visits free of charge?
  • Question

    Are standard Home Move visits free of charge?

    • Answer
    • Standard installations for a Home Move are free, and this is the case for the majority of our customers. This will be established by our engineer on the day of the visit. 
      A standard installation covers:

      • Installing your dish and Sky box(es).
      • Connecting boxes to a standard BT type master socket.
      • Neatly running cabling external and internal (e.g. skirting boards, door frames etc).

      In some cases examples of a non-standard installation could involve:

      • Difficulty accessing the dish location safely using standard equipment.
      • Concealing cables (in lofts, cavity walls, under floor boards etc.).
      • Installation of additional cabling to link to a communal system.

      Non-standard installations may need to be carried out by independent engineers who may charge you for the work – this will be agreed before any further booking is made. Third party charges may apply for Sky Broadband and Sky Talk.


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    • View Answer at http://www.sky.com/helpcentre/moving-home/faq/
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