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  • Question

    Poor quality sound or no sound at all

    • Answer
      • Remote control with volume buttons highlighted

        If the sound quality of your Sky TV is poor, or you cannot hear your television at all, you can use the instructions on this page to find a quick solution to the problem.

          

        First check the basics

          

        • Press vol + on your Sky remote. If this doesn't work try increasing the volume using your TV remote control or the buttons on the front of your TV.

          

        • If your TV is connected to any other audio equipment, check that all equipment is switched on and working, with all cables securely connected.

          

        • Is the sound quality poor on all channels? If not, the problem may be caused by the programme or channel you are watching – and you may wish to wait and see if sound problems continue during the next programme.

          

        • If your Sky TV still experiences sound problems, you can use the instructions below to fix the issue in just a few minutes. This is the fastest way to fix audio problems affecting Sky TV.

          

        Please note that some issues are caused by your TV set or other equipment, so you may need to contact the manufacturer, retailer or a TV repair person. Tune your TV to check whether terrestrial channels are also affected. 
         


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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/sound-problems/poor-quality-sound-or-no-sound/
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