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  • What are the differences between 50i and 50p/25p?

    • [50i] records using the interlace scanning system, and [50p]/[25p] records using the progressive scanning system.

      [50p] records 50 frames per second, while [25p] records 25 frames per second. If you set the frame rate to [25p], you can record movies which provide an atmosphere closer to that of film images.

      [50i] is recommended for normal recording.The interlace scanning system reads even-numbered and odd-numbered scanning lines alternately. Meanwhile, the progressive scanning system reads even-numbered and odd-numbered scanning lines simultaneously thus it has double information per unit timea

      * compared with the interlace scanning system.

      * in case of [50p]


    • View More: Sony What are the differences between 50i and 50p/25p?
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  • When turning on the power, the screen to set the date and time appears.

    • If you do not use the camcorder for a long time, the built-in battery may be discharged, and the settings such as the date and time may be reset.

      In this case, the screen to set the date and time appears when turning on the power. Set the date and time on the screen.

      Also, do either of the following to charge the built-in battery.

      • Connect the camcorder to a wall outlet using the AC adaptor, and leave it with the power turned off for more than 24 hours.
      • Install a charged battery to the camcorder and leave it with the power turned off for more than 24 hours.

      If the problem persists even if you try the above, the camcorder may need to be repaired.

      If you do not use the camcorder for a long time, the built-in battery may be discharged, and the settings such as the date and time may be reset.

      In this case, the screen to set the date and time appears when turning on the power. Please set the date and time on the screen.

      Also, please do either of the following to charge the built-in battery.

      • Connect the camcorder to a wall outlet using the AC adaptor, and leave it with the power turned off for more than 24 hours.
      • Install a charged battery to the camcorder and leave it with the power turned off for more than 24 hours.
      • After charging is completed, please set the date and time again.

      If you do not use the camera for a long time, the built-in battery may be discharged, and the settings such as the date and time may be reset.

      In this case, the screen to set the date and time appears when turning on the power. Please set the date and time on the screen.


    • View More: Sony When turning on the power, the screen to set the date and time appears.
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  • Lens cover does not open or close properly.

    • Malfunction of the lens cover parts may occur. The camcorder may need to be repaired.

      Possible causes:

      • Water got inside
      • Sand or debris attached
      • Deformation by shock or weight

      The lens cover does not open unless the date/time is set.

      If it will not open after setting the date/time, malfunction of the lens cover parts may occur. The camcorder may need to be repaired.

      Possible causes:

      • Water got inside
      • Sand or debris attached
      • Deformation by shock or weight

    • View More: Sony Lens cover does not open or close properly.
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  • Focus and/or SteadyShot do not work properly with a wide-conversion lens (sold separately).

    • When you use a wide conversion lens (including wide-end conversion lens), select [MENU] --> [Show others] --> [CONVERSION LENS] (under the [SHOOTING SET] category) --> [WIDE CONVERTION].

      This function optimizes a compensation for camera shake and a focus for the conversion lens.

      Note:

      Focus mechanism of the wide-end conversion lens is suitable for wide-end shooting. It may be difficult to focus if you zoom toward telephoto-end.

      When you use a wide-conversion lens (including wide-end conversion lens), you need to change the camera setting to optimize a compensation for camera shake and focus for the lens.

      Select [MENU] --> [Camera/Mic] --> (Camera Settings icon) --> [Conversion Lens] --> [Wide Conversion].

      Note:

      The built-in flash cannot be used when a wide-conversion lens is attached.- When shooting with the NightShot function, remove a wide-conversion lens beforehand.

      (For models with NightShot function only)

      Focus mechanism of the wide-end conversion lens is suitable for wide-end shooting. It may be difficult to focus if you zoom toward telephoto.


    • View More: Sony Focus and/or SteadyShot do not work properly with a wide-conversion lens (sold separately).
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  • Abnormal noise is heard right after turning on the camcorder or while recording or playing back.

  • Are the recorded movies deleted if the camcorder is reset?

  • The buttons on the touch panel do not respond at the correct position.

    • If this happens, follow the steps below using the supplied AC adaptor as the power source.

      • Turn on the camcorder.
      • Disconnect all the cables and cords except the AC adaptor, and remove the memory card.
      • Select [CALIBRATION] from the menu.
      • Touch the [X] displayed on the screen with the paint pen.

      * Do not use a sharp-pointed object. The surface of the screen may be damaged.
      * You can't calibrate the LCD screen if it is rotated, or closed with the screen facing out.

      If the problem persists even if you try the above, the camcorder may need to be repaired.

      If this happens, follow the steps below using the supplied AC adaptor as the power source.

      • Turn on the camcorder.
      • Disconnect all the cables and cords except the AC adaptor, and remove the memory card.
      • Select [CALIBRATION] from the menu.
      • Touch the [X] displayed on the screen with the paint pen.

      * Do not use a sharp-pointed object. The surface of the screen may be damaged.
      * You can't calibrate the LCD screen if it is rotated, or closed with the screen facing out.

      If the symptom is not improved even if you try the above, the camcorder may need to be repaired.

      If this happens, follow the steps below using the supplied AC adaptor as the power source.

      1. Turn on the camcorder.
      2. Disconnect all the cables and cords except the AC adaptor, and remove the memory card.
      3. Select [Calibration] from the menu.
      4. Touch [X] displayed on the screen with the corner of memory card or the similar object three times.

      * Do not use a sharp-pointed object. The surface of the screen may be damaged.

      * You cannot calibrate the LCD screen if it is rotated, or closed with the screen facing out.If the problem persists even if you try the above, the camcorder may need to be repaired.


    • View More: Sony The buttons on the touch panel do not respond at the correct position.
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  • Is there any way to check if the subject is horizontal or vertical within the picture frame?

    • You can check it by setting [GUIDEFRAME] to [ON].

      With this setting, the guideframe will appear on the LCD screen so that you can check the composition of the subject.

      * The guideframe will not be recorded.

      You can check it by setting [GUIDEFRAME] to [ON].

      With this setting, the guideframe will appear on the LCD screen and viewfinder so that you can check the composition of the subject.

      * The guideframe will not be recorded.


    • View More: Sony Is there any way to check if the subject is horizontal or vertical within the picture frame?
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  • The camera or battery becomes warm.

    • The camera or battery is heated to some extent during operation because the power consumed by the camera is partly converted to heat.

      • If an error message which warns high temperature appears, turn off the camcorder and wait for a while until it cools down.
      • If it is extremely hot, it may be a malfunction.
      • If the problem persists even if you try the above, the camcorder may need to be repaired.
      The camera or battery is heated to some extent during operation because the power consumed by the camera is partly converted to heat. It is not a malfunction.

      The camera or battery is heated to some extent during operation because the power consumed by the camera is partly converted to heat.

      • If an error message which warns high temperature appears, turn off the camcorder and wait for a while until it cools down.
      • If it is extremely hot, it may be a malfunction.
      • Contact your Sony dealer or local authorized Sony service facility.

    • View More: Sony The camera or battery becomes warm.
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  • I tried to use the camcorder with a 3rd party marine pack which controls through A/V Remote Connector, but no image is displayed on the LCD screen of the marine pack.

  • I would like to shoot AVCHD movies near or underwater. Do you have any accessories for that purpose?

  • Sony Camcorder Support Telephone Number


    • Phone Support

      For post sale product support, you can call us on :

      0844 8466 555Our call centres are open : 
      Mon-Fri: 9am to 5pm

      4p per minute from a standard BT line, charges from other networks may vary. 

      To buy Sony Products, call 0845 6000 124 


    • View More: Sony Sony Camcorder Support Telephone Number
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