Home / Product Selection / Energy / Pay As You Go / How are you making sure that your customers are kept informed about illegal top ups?
- Question
How are you making sure that your customers are kept informed about illegal top ups?
- Answer
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We have been doing as much as we can to let our customers know about this illegal activity and keep them safe from it. We have called our customers, sent out letters and text messages, and we have also produced leaflets and messages on till receipts.
It is vital that we make sure as many customers as possible are aware of this so together we can stop it from happening. We have also been working with other energy suppliers and Consumer Focus to launch the Top Up Safe Campaign.
See the Top Up Safe website, for more information.
- View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=4334
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