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  • Moving Home - What you need to do

    • If you're a British Gas customer or have British Gas HomeCare® cover, you need to let us know you're moving. This is so we can bill you correctly and move your energy supply and Homecare® to your new address if you want us to.

      You can tell us about your move online. If you've registered to manage your accounts online, log in and select move home, from the menu on the left.

      If you're not registered, you can use our moving home tool.

      Alternatively you can call us on 0800 048 0202*. Lines are open 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      Please have this information to hand, when you call:

      • your British Gas Customer or HomeCare® membership number
      • your old and new addresses
      • a contact telephone number
      • credit or debit card details to pay your final bill
      • meter readings for both addresses (if possible)
      • the name and new address of the previous occupier
      • the name and address of the person moving to your old address
      • if renting, the name and address of your landlord, for both properties, if appropriate

      How long will it take to transfer my account?
      If British Gas already supplies the energy at your new property, your transfer should take no more than 28 days. If we aren't the current supplier, it may take 6-8 weeks but your energy supply won't be affected in the meantime.

      What happens if I pay by Direct Debit?
      We'll send you a final bill within 16 working days of your move and take the final balance by Direct Debit. Once the final bill has been paid, we'll either move the Direct Debit to your new property or cancel it.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


    • View More: British Gas Moving Home - What you need to do
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/Solution/?solutionID=2206
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  • I'm moving but I can't take a meter reading: what do I do?

  • I've moved home: how do I change my HomeCare®?

  • Does British Gas supply the gas/electricity at my new address?

  • Can I keep my current British Gas tariff when I move house?

    • It depends on your tariff. Some of our tariffs can be transferred to your new address when you move. These are called portable tariffs. Tariffs that can't be transferred are called non-portable tariffs.

      Check the tariff page to see if you can transfer your tariff. You'll need to select your current tariff from the available list and view the terms and conditions.

      You can tell us about your move online. If you've registered to manage your accounts online, log in and select 'move home' from the left hand menu.

      If you're not registered, use our moving home tool.

      Want to change your tariff when you move?

      Depending on which tariff you're on, we may charge a cancellation fee. Check your terms and conditions for details or call us on 0800 048 0202*, we're open from 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



    • View More: British Gas Can I keep my current British Gas tariff when I move house?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=3264
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  • Can British Gas supply the gas/electricity at my new address?

    • Moving your supply or joining British Gas is easy. Just call us on 
      0800 048 0202,* select option 1 then star on your telephone. Lines are open 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      If you've just moved into a new property please try to have your meter serial number handy, which is located on the front of your meter, near to the meter reading window.

      How long does it take? It can take between 6-8 weeks for us to take over the supply at your new address, but your gas and/or electricity won't be affected in the meantime.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


    • View More: British Gas Can British Gas supply the gas/electricity at my new address?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=5086
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  • I have received a bill in The Occupiers name, what do I do?

    • If you've moved into a new property and have received a bill in the occupier's name, you'll need to let us know your details. This guarantees you don't end up incurring the previous occupier's charges.

      We'll then open an account in your name for the new address to make sure you're only billed for the energy you've used. To prevent further bills being sent in the occupier's name, we'll need the name and forwarding address of the previous occupier. Alternatively, if you're renting, we'll require the name and address of your landlord.

      It will take around 21 working days for the changes to be updated and a new account opened. You will also receive a letter confirming the details.

      To amend the account name please call us on 0800 048 0202*. Our opening hours are 8am to 8pm Monday to Friday and 8am to 6pm on a Saturday.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



    • View More: British Gas I have received a bill in The Occupiers name, what do I do?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=946
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  • I've moved and given you a final meter reading: when do I get my bill?

  • I've received a bill addressed to 'the occupier' or the former owner/tenant of my new home: what do I do?

    • If you've moved to a new property and received a bill addressed to 'the occupier' or in the previous owner/tenant's name, it may mean we don't yet know you've moved in.

      Please let us have your details as soon as possible so you don't end up having to pay anyone else's charges.

      We also need the following:

      • if you own the property: the name and forwarding address of the previous occupier
      • if you're renting: the name and address of your landlord

      We can then open an account in your name for the new address.

      To change the name on the account, call us on 0800 048 0202*. Lines are open 8am-8pm, Monday-Friday, 8am-6pm on a Saturday.

      How long does it take to change the name on the account? It will take around 28 working days to update your name and open a new account. We'll send you a letter confirming the details.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



    • View More: British Gas I've received a bill addressed to 'the occupier' or the former owner/tenant of my new home: what do I do?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=3865
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  • I'm moving to a home with Pay As You Go Energy™ meters: what do I need to do?

    • If you are moving, or due to move to a property with a Pay as you go meter you may need a new card or key. Using a card or key left in the property may mean you're paying someone else's outstanding balance.

      Call us on 0800 048 0303*, at least 3 days before you move, so we can post you a new card if you need one. We can usually arrange a new key in an hour. Our phone lines are open 24 hours a day, 7 days a week.

      We'll need:

      • your moving date
      • your current address
      • your meter serial number if you have access to your new property (starts S or F for electricity meters or with L or M for gas meters and is next to the barcode)
      • your new address
      • the name of the new occupier, landlord or letting agent of your old address (if possible)

      Read more about paying back an outstanding balance through your 
      gas meter 
      or your electricity meter.

      If you've already moved:

      • if you took a meter reading when you arrived, please have this handy
      • to make sure you're not paying off someone else's balance, please check with us before using a card or key left by the previous occupiers. We will help you check the meter for an outstanding balance from the previous occupier.

      Find out where you can buy credit for your meter?

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


    • View More: British Gas I'm moving to a home with Pay As You Go Energy™ meters: what do I need to do?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/Solution/?solutionID=2123
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