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  • Moving House - Steps to take for Octopus Energy

    • Moving house is exciting—but it can also be chaotic. Between packing boxes and redirecting post, sorting your energy supply might not be top of your list.

      This guide walks you through every step to ensure your energy transition is smooth, stress-free, and green.

      🏡Before You Move: Prep Your Energy Plan

      Step 1: Notify Octopus Energy

      If you’re already with Octopus, log into your online account and head to the moving dashboard. You’ll need to provide your move-out date, your new address, the move-in date for the new property, final meter readings from your current home, and opening meter readings from your new home (if available).

      Octopus recommends giving at least 17 days’ notice, but they’ll still help if you’re running late.

      Step 2: Decide Whether to Stay with Octopus

      You have two options:

      Take Octopus with you: your tariff and Direct Debit amount will stay the same initially. Once Octopus sees how much energy your new home uses, they’ll help you adjust your payments.
      Switch to a new supplier: if you’re leaving Octopus, email hello@octopus.energy with your move-out date and final meter readings. You’ll receive a final bill within 7–10 days.

      Tip: If you're on a fixed tariff, check whether an exit fee applies. Octopus doesn’t always charge one, but it’s best to confirm via email or phone.

      🚚On Moving Day: Meter Readings Matter

      Step 3: Take Final Readings

      Before you leave your old home:

      Read your gas and electricity meters
      Note the readings and the date
      Submit them via your Octopus account or by email

      If you have a smart meter, check whether it’s still working in “smart mode” (sending readings automatically). If not, take manual readings.

      Pro tip: Snap a photo of your meter readings for your records.

      Step 4: Leave the In-Home Display (IHD)

      If your home has a smart meter, leave the IHD (the small screen that shows usage) for the next occupants. It’s linked to the meter and won’t work elsewhere.

      🏠After You Move In: Get Set Up Quickly

      Step 5: Find Out Who Supplies Your New Home

      If Octopus already supplies the property, they’ll usually contact you. You can also get ahead by using their online move-in system. Just enter your postcode, select your address, and Octopus takes care of the rest.

      If another supplier is in place, you’ll be on a “deemed contract”—a default tariff that can be expensive. You can switch to Octopus at any time.

      Step 6: Submit Opening Meter Readings

      On the day you move in:

      Read your meters
      Send the readings to the current supplier (or Octopus if you’re switching)
      Keep a note of the readings and date

      This ensures your first bill is accurate and you’re not charged for previous usage.

      🔄Switching to Octopus Energy: Why It’s Worth It

      Green Energy as Standard

      Octopus supplies 100% renewable electricity on all tariffs. That means your new home can be powered by wind, solar, and hydro from day one.

      Transparent Tariffs

      You’ll start on the Flexible Octopus tariff—a variable rate that reflects wholesale energy prices. It’s designed to be fair and competitive.

      Smart Tariff Options

      If your new home has a compatible smart meter, you may be eligible for:

      Intelligent Octopus Go: ideal for EV owners, with cheap overnight rates
      Octopus Flux: designed for homes with solar panels and battery storage

      Note: these tariffs require specific devices and eligibility checks. You’ll need to reapply after moving in.

      📋Summary Checklist

      Task When to Do It How to Do It
      Notify Octopus of your move At least 17 days before Via your online account
      Take final meter readings On move-out day Submit online or via email
      Leave the IHD Before leaving Leave in the property
      Find your new supplier On move-in day Use Octopus’s postcode tool
      Submit opening readings On move-in day Send to current supplier
      Decide on your tariff After settling in Review usage and switch if needed

      🧠FAQs

      What happens if I forget to notify Octopus before moving?

      They’ll still help you sort things out, but you might receive a bill from the current supplier at your new home until Octopus takes over.

      Can I keep my current tariff when I move?

      Yes—if you stay with Octopus, your tariff and Direct Debit amount will remain the same initially. You can adjust it later based on your new usage.

      Is there an exit fee if I leave Octopus?

      Octopus doesn’t always charge exit fees, but it depends on your contract. Check your terms or contact them directly.

      What if my new home has a prepayment meter?

      You’ll need to top up before using energy. Contact the supplier to register and discuss switching to a standard meter if preferred.

      📞Contact Details

      📧 Email: hello@octopus.energy

      📞 Phone: 0808 164 1088

      🌐 Moving house dashboard

      🏁Final Thoughts

      Moving house doesn’t have to mean energy headaches. With Octopus Energy, you can manage your move online, keep your green tariff, and get support every step of the way. Just remember to take meter readings, notify suppliers, and explore your options once you’re settled.

      Whether you’re staying with Octopus or switching for the first time, their flexible approach and commitment to renewable energy make them a strong choice for your new home.


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  • Moving House - Steps to take for OVO Energy

    • 🏡

      Moving house is exciting—but it can also be chaotic. Between packing boxes and updating your address, it’s easy to forget about your energy supply. If you're with OVO Energy, or moving into a home that uses OVO, this guide will walk you through everything you need to know to keep your lights on and your bills accurate.

      Whether you're an existing customer or new to OVO, here’s how to make your energy transition smooth and stress-free.

      🔄If You're Already an OVO Customer

      Good news: you can take OVO with you to your new home. But there are a few steps to follow to make sure your energy supply doesn’t get interrupted.

      ✅ Step 1: Notify OVO Early Let OVO know you’re moving at least 28 days before your move-out date by logging into your My OVO account. You’ll need to provide your move-out date, your new address, and final meter readings.

      📅 Step 2: Take Final Meter Readings On the day you move out, take a photo or write down your gas and electricity readings. Submit these to OVO through your online account so you’re only billed for what you used.

      📨 Step 3: Provide a Forwarding Address Give OVO your new address so they can send your final bill. You’ll have 28 days to pay it, and if you’re in credit, you can request a refund.

      🏠If You're Moving Into a Home Supplied by OVO

      If your new home already uses OVO Energy, you’ll be placed on a “deemed contract” by default. That means you’ll be on OVO’s standard variable tariff until you choose a new plan.

      ✅ Step 1: Find Out Who Supplies the Property Check with your landlord, letting agent or seller. You can also look for energy bills or check the meter for branding.

      📷 Step 2: Take Opening Meter Readings As soon as you move in, take readings and send them to OVO. This ensures your first bill is accurate and not charged for the previous occupant’s usage.

      💬 Step 3: Contact OVO to Set Up Your Account Visit OVO’s moving home page to enter your new address, property size and whether you want gas, electricity or both. Then pick a tariff that fits, including green energy options and extras like EV charging.

      🔌If You’re Switching to OVO at Your New Home

      If your new home isn’t currently supplied by OVO, you can still switch to them in a few simple steps.

      ✅ Step 1: Get a Quote Use OVO’s online quote tool and enter your postcode, property type, bedroom count and current supplier (if known). You’ll see available tariffs and perks.

      🔄 Step 2: Choose Your Tariff Pick from fixed-rate, variable-rate or green options. Once chosen, OVO handles the switch — you don’t need to contact your old supplier.

      📦Moving Checklist for OVO Customers

      Task When to Do It Notes
      Notify OVO of your move 28 days before moving Use your My OVO account
      Take final meter readings On move-out day Submit via app or website
      Provide forwarding address Before moving For final bill or refund
      Take opening readings On move-in day Helps avoid overcharges
      Contact OVO to set up new account Within first few days Choose your tariff and perks

      📱Smart Meters and Moving

      If you have a smart meter, check it’s in smart mode before you move — that way OVO keeps getting readings automatically.

      Before you move, leave the in-home display (IHD) behind — it belongs to the property. If smart mode isn’t working, take a manual reading on moving day.

      After you move, confirm that the new property’s smart meter is compatible with OVO. They may need to reconfigure it on their end.

      💷What Happens to Your Tariff?

      Your existing tariff ends on your move-out date. If you’re on a fixed deal, check for any exit fees — OVO may waive these if you stay with them at your new address.

      🛠️What If You’re Renting?

      You can choose your energy supplier unless your tenancy agreement says otherwise. If there’s a prepayment meter, look for the brand on the meter or top-up key/card, then contact OVO to switch or top up.

      🌱Why Stay with OVO?

      OVO stands out for green credentials and customer rewards: access to “Beyond Rewards,” energy-saving advice and over £2 million rewarded for using energy at greener times.

      📞Need Help?

      OVO’s support is available via live chat, phone 0330 303 5063 or email at hello@ovoenergy.com. Visit their moving home guide for more.

      🧠Final Thoughts

      Moving house is a big job, but sorting your energy doesn’t have to be. Plan ahead, take accurate readings and keep the lines of communication open with OVO — then you can settle into your new home with peace of mind.

      Sources

      1. OVO Energy – Moving Home Guide

      2. Citizens Advice – Moving Home and Your Energy Supply

      3. Biggles Removals – Moving Home with OVO Energy


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  • Moving House - Steps to take for eon Energy

    • Moving house is exciting—but it can also be chaotic. Between packing boxes and updating your address, sorting out your energy supply might not be top of mind. If you're with E.ON Energy, the process is surprisingly simple. This guide walks you through everything you need to do, whether you're moving in, moving out, or switching suppliers.

      🏡 Step 1: Know Your Situation

      Before you do anything, figure out which of these applies to you:

      You’re an existing E.ON customer and want to take your tariff to your new home.
      You’re moving into a property already supplied by E.ON.
      You’re switching to E.ON from another supplier.

      Each scenario has slightly different steps, so knowing where you stand helps you act quickly and avoid unnecessary charges.

      📦 Step 2: If You’re Moving Out of an E.ON-Supplied Home

      If you're already with E.ON and you’re moving out, you have two options:

      Option A: Take E.ON with You

      If you’re happy with your tariff, transfer it to your new address:

      Your direct debit continues as normal.
      E.ON may adjust payments for a larger or smaller property, but you’ll get at least 10 working days’ notice.

      Option B: Cancel Your E.ON Account

      If you prefer to switch suppliers or your new home isn’t compatible:

      Check exit fees on your current tariff—some fixed-rate plans charge £60.
      If you’re on a no-exit-fee plan, you can cancel for free.

      Notify E.ON by filling out the Moving Home Form or calling their moving team directly.

      📝 Step 3: Submit Final Meter Readings

      On moving day, take final meter readings and send them to E.ON via your online account or by phone. This ensures your final bill is based on actual usage, not an estimate.

      🏠 Step 4: If You’re Moving Into a New Home

      Whether your new property is already with E.ON or another supplier, here’s what to do:

      Find Out Who Supplies Your New Home

      Every home stays supplied during a move. Check your supplier by:

      Using the Find My Supplier tool or calling 0870 608 1524 for gas.
      Asking your landlord or estate agent if you’re renting.

      If E.ON Already Supplies It

      Register the property in your name online or by phone, provide opening meter readings, and choose a tariff that suits you. The sooner you act, the more accurate your bills will be.

      🔄 Step 5: Switching to E.ON at Your New Address

      If you want to move to E.ON from another provider, get a postcode quote on their website, pick a tariff, and start the switch. You’ll pay your current supplier until the transfer completes—usually in 2–3 weeks.

      📅 Step 6: Timing Is Everything

      Notify E.ON:

      On the day you move out (or as soon as possible after).
      On the day you move in (or shortly after).

      Delays can lead to estimated bills, missed readings, or exit fees. Acting promptly keeps everything smooth.

      💡 Step 7: Understand Your Tariff Options

      Common E.ON plans include:

      Fixed Rate: Price stays the same for a set term (exit fees may apply).
      Variable Rate: Price moves with the market (no exit fees).
      Prepayment: Pay-as-you-go with a top-up card or app.
      Smart Tariff: Works with a smart meter for accurate billing.

      If you transfer a tariff to a new home, E.ON may adjust your monthly payments based on property size or usage history.

      📱 Step 8: Use E.ON’s Online Tools

      Manage your move online:

      Submit the Moving Home Form.
      Send meter readings via your account.
      Track usage and bills in the E.ON app.

      If you’re a prepayment customer, arrange a new top-up card or key for your new home.

      🧾 Step 9: Final Bills and Refunds

      After you move out, E.ON will:

      Send a final bill based on your last read.
      Refund any credit directly to your bank.
      Ask you to settle any outstanding balance to avoid late fees.

      Watch for your final statement by email or post.

      🛠️ Troubleshooting and Support

      If something goes wrong—missing bills, incorrect readings, or supply issues—contact E.ON by:

      Online chat via their website.
      Phone support.
      Social media (Twitter/X or Facebook).

      🧠 Bonus Tips for a Smooth Move

      Take photos of meter readings for proof.
      Keep copies of final bills and confirmation emails.
      Set reminders to notify E.ON on moving day.
      Check your new home’s meter type before choosing a tariff.
      Compare plans if your usage pattern changes.

      ✅ Summary Checklist

      Notify E.ON you’re moving out.
      Submit final meter readings.
      Transfer or cancel your tariff.
      Find out the supplier at your new home.
      Submit opening meter readings.
      Choose or switch to a tariff.
      Use E.ON’s online tools.
      Watch for your final bill and refunds.
      Contact support if needed.

      🔗 Useful Resources

      E.ON Moving Home Help
      Selectra’s E.ON Moving Guide
      Find My Gas Supplier Tool

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  • Moving House - Steps to take for SSE Energy

    • Moving house is exciting—but it can also be stressful, especially when it comes to sorting out your energy supply. Follow these simple steps to close your old account, open a new one, and avoid unexpected charges when you move with SSE (now part of OVO Energy).

      🏡Before You Move: Get Your Energy Account Ready

      1.Let SSE Know You’re Moving

      Give SSE at least 48 hours’ notice before your move. Call the Home Moves team on 0345 601 9093 (Mon–Fri, 8 am–6 pm). You’ll need to confirm your move-out date, provide your new address and share your final meter readings.

      2.Take Final Meter Readings

      On moving-out day, record clear readings from both gas and electricity meters. Note the date, time and meter serial numbers. Keep a photo or written copy to ensure your final bill is accurate.

      3.Leave the In-Home Display (Smart Meter Users)

      If you have a smart meter, leave the in-home display behind. It’s linked to the meter and won’t work at your new address.

      🚚On Moving Day: Keep Things Running Smoothly

      4.Read the Meters at Your New Home

      As soon as you arrive, take meter readings for gas and electricity. This ensures you only pay for what you use from move-in day. If there’s a smart meter, check it’s in “smart mode.”

      5.Find Out Who Supplies the Energy

      You’ll be on a default tariff with the existing supplier until you switch. To identify them, check old bills or ask the landlord. You can also use the Energy Networks Association’s supplier lookup tool.

      📝After You Move: Set Up Your New Account

      6.Open a New SSE Account (If You’re Staying with SSE)

      To stay with SSE, sign up online at SSE Airtricity, or call 0345 601 4321. Provide your move-in date, initial readings and your MPRN/MPAN (find this on previous bills or via your landlord).

      7.Compare Tariffs

      If you’re not locked into a fixed deal, compare energy tariffs on sites like MoneySuperMarket or Uswitch to find a better rate.

      💡Smart Meter Tips

      8.Check Smart Mode

      If your smart meter isn’t sending readings automatically, you’ll need to submit manual reads until it’s re-enabled.

      9.Request a New Smart Meter

      Your new home may not have a smart meter. Request a free installation from SSE to avoid estimated bills and track usage in real time.

      💰Final Bills and Refunds

      After you move out, SSE will send a final bill based on your readings. You’ll have 28 days to pay. If you’re in credit, request a refund or check if SSE issues it automatically.

      🧾What If You’re a Tenant?

      Even if you rent, you can choose your supplier—unless your tenancy states otherwise. Take readings on move-in day and set up an account in your name.

      🔁Switching Suppliers

      You can switch away from SSE if you’re not on a fixed contract. Check for exit fees. Switching takes around 5–10 working days and won’t interrupt your supply.

      📞Key Contacts

      Purpose Contact Hours
      SSE Home Moves Team 0345 601 9093 Mon–Fri, 8 am–6 pm
      SSE Sales Team 0345 601 4321 Mon–Fri, 8 am–6 pm
      Citizens Advice Energy Help citizensadvice.org.uk Online
      Energy Supplier Lookup energynetworks.org Online

      ✅Summary Checklist

      ✅Notify SSE at least 48 hours before moving

      ✅Take final meter readings at your old home

      ✅Leave the smart meter display behind

      ✅Read meters at your new home on arrival

      ✅Find out who supplies energy at your new address

      ✅Set up your new SSE account or compare tariffs

      ✅Check smart meter status and request installation if needed

      ✅Pay your final bill or claim any refund

      Final Thoughts

      Moving house doesn’t have to mean energy headaches. With these steps, you can manage your SSE account smoothly and avoid unexpected costs.

      For more help, visit SSE’s moving house guide or check out Citizens Advice’s energy moving tips .


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  • Moving Home - What you need to do

    • If you're a British Gas customer or have British Gas HomeCare® cover, you need to let us know you're moving. This is so we can bill you correctly and move your energy supply and Homecare® to your new address if you want us to.

      You can tell us about your move online. If you've registered to manage your accounts online, log in and select move home, from the menu on the left.

      If you're not registered, you can use our moving home tool.

      Alternatively you can call us on 0800 048 0202*. Lines are open 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      Please have this information to hand, when you call:

      • your British Gas Customer or HomeCare® membership number
      • your old and new addresses
      • a contact telephone number
      • credit or debit card details to pay your final bill
      • meter readings for both addresses (if possible)
      • the name and new address of the previous occupier
      • the name and address of the person moving to your old address
      • if renting, the name and address of your landlord, for both properties, if appropriate

      How long will it take to transfer my account?
      If British Gas already supplies the energy at your new property, your transfer should take no more than 28 days. If we aren't the current supplier, it may take 6-8 weeks but your energy supply won't be affected in the meantime.

      What happens if I pay by Direct Debit?
      We'll send you a final bill within 16 working days of your move and take the final balance by Direct Debit. Once the final bill has been paid, we'll either move the Direct Debit to your new property or cancel it.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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  • I'm moving but I can't take a meter reading: what do I do?

    • To make sure your British Gas account is closed or opened properly, we need a correct meter reading. This will help us make sure you are only charged for the energy you have used.

      If you can't access your meters and you live in a rented property, ask your landlord or letting agent for a reading - they usually keep a record.

      Already moved out? If you've already moved out and no longer have access to the meter, or if you can't get an accurate reading, we can estimate your final account based on your previous energy consumption.

      Complete the details online now.


    • View More: British Gas I'm moving but I can't take a meter reading: what do I do?
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • I've moved home: how do I change my HomeCare®

    • Moving house is exciting—but it can also feel like juggling flaming torches while blindfolded. Between packing boxes, updating your address, and figuring out who supplies your new energy, it’s easy to forget about your HomeCare cover. If you're a British Gas customer, the good news is: transferring or updating your HomeCare plan when you move is straightforward. This guide walks you through everything you need to know—step by step.

      What Is HomeCare?

      HomeCare is British Gas’s home services cover. It protects you against unexpected breakdowns in your boiler, central heating, plumbing, drains, and electrics—depending on the level of cover you choose. It’s like having a safety net for your home’s essential systems.

      If you’re moving house, you’ll want to make sure your new home is covered too. But HomeCare isn’t automatically transferred—you’ll need to let British Gas know.

      Quick Overview: What You’ll Need to Do

      Step Action
      1 Let British Gas know you’re moving
      2 Decide whether to transfer, cancel, or update your HomeCare plan
      3 Provide details of your new property
      4 Book a boiler health check (if required)
      5 Confirm your new cover and payment details

      Step 1: Tell British Gas You’re Moving

      British Gas makes it easy to notify them about your move. You can do this online via their Moving Home page.

      You’ll need to provide:

      – Your current address
      – Your new address
      – Your moving date
      – Final meter readings (for your energy account)

      Even if you’re only changing your HomeCare and not your energy supply, it’s still worth notifying them so they can update your account details.

      Step 2: Decide What to Do With Your HomeCare

      You’ve got three options:

      Transfer Your HomeCare to Your New Home
      If you want to keep your cover going, British Gas can transfer it to your new property. This depends on your new home’s boiler/system and your chosen level of cover. A boiler health check may be required.

      Cancel Your HomeCare
      If you no longer want cover, you can cancel your HomeCare plan. You’ll need to give notice—usually 30 days. You can do this by calling British Gas or using their live chat service.

      Change Your Level of Cover
      Moving is a great time to reassess your needs. Whether upgrading or downsizing, you can switch plans. Compare cover options on the British Gas HomeCare page.

      Step 3: Provide Details of Your New Property

      British Gas will ask for:

      – Your new address
      – The type of boiler and heating system
      – Whether you own or rent the property
      – Whether you’ve recently had the boiler serviced

      This helps them determine if your new home is eligible for HomeCare and what cover suits best. If you’re unsure about your boiler type, you can usually find the make and model on the front panel or inside the flap.

      Step 4: Book a Boiler Health Check (If Needed)

      In some cases, British Gas requires a boiler health check before transferring your HomeCare. This ensures your system is safe and eligible. Checks include a visual inspection, functionality tests, and safety checks.

      You can book online or call customer service. If your boiler passes, your cover starts immediately. If not, British Gas will outline necessary repairs to qualify.

      Step 5: Confirm Your New Cover and Payment Details

      Once everything’s set, British Gas will confirm your new HomeCare plan, start date, and payment amount. Make sure your direct debit details are up to date, especially if you’ve switched banks or payment methods.

      What Happens to Your Old HomeCare Plan?

      If you transfer, the old plan closes and your new one starts. You won’t be charged twice, but there may be a pro-rata adjustment. If you cancel, you’ll receive a final statement and a refund for any unused prepaid months.

      How to Contact British Gas

      Method Details
      Live Chat Via the Help & Support page
      Phone Call 0333 202 9802 (Mon–Fri, 8am–8pm; Sat, 8am–6pm)
      Online Form Use the Moving Home form

      FAQs

      Can I take HomeCare with me to my new home?
      Yes, but a boiler inspection may be required.

      What if my new home already has British Gas energy supply?
      You can link your HomeCare to the new address and manage both services under one account.

      What if I’m renting?
      You can still have HomeCare, but you’ll need landlord permission for inspections or repairs.

      What if I’m moving into a home with Hive Active Heating?
      See the guide on the Moving Home page.

      Final Tips for a Smooth Move

      Notify British Gas at least two weeks before moving, take final meter readings on moving day, check your new boiler’s service history, book any required health checks early, and use live chat for quick queries.

      Sources

      1. British Gas Moving Home Guide
      2. British Gas Moving Home Checklist
      3. British Gas Help & Support


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  • Does British Gas supply the gas/electricity at my new address?

  • Can I keep my current British Gas tariff when I move house?

    • It depends on your tariff. Some of our tariffs can be transferred to your new address when you move. These are called portable tariffs. Tariffs that can't be transferred are called non-portable tariffs.

      Check the tariff page to see if you can transfer your tariff. You'll need to select your current tariff from the available list and view the terms and conditions.

      You can tell us about your move online. If you've registered to manage your accounts online, log in and select 'move home' from the left hand menu.

      If you're not registered, use our moving home tool.

      Want to change your tariff when you move?

      Depending on which tariff you're on, we may charge a cancellation fee. Check your terms and conditions for details or call us on 0800 048 0202*, we're open from 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



    • View More: British Gas Can I keep my current British Gas tariff when I move house?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=3264
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • Can British Gas supply the gas/electricity at my new address?

    • Moving your supply or joining British Gas is easy. Just call us on 
      0800 048 0202,* select option 1 then star on your telephone. Lines are open 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      If you've just moved into a new property please try to have your meter serial number handy, which is located on the front of your meter, near to the meter reading window.

      How long does it take? It can take between 6-8 weeks for us to take over the supply at your new address, but your gas and/or electricity won't be affected in the meantime.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


    • View More: British Gas Can British Gas supply the gas/electricity at my new address?
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=5086
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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