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  • Question

    Moving Home - What you need to do

    • Answer
    • If you're a British Gas customer or have British Gas HomeCare® cover, you need to let us know you're moving. This is so we can bill you correctly and move your energy supply and Homecare® to your new address if you want us to.

      You can tell us about your move online. If you've registered to manage your accounts online, log in and select move home, from the menu on the left.

      If you're not registered, you can use our moving home tool.

      Alternatively you can call us on 0800 048 0202*. Lines are open 8am-8pm, Monday-Friday and 8am-6pm on a Saturday.

      Please have this information to hand, when you call:

      • your British Gas Customer or HomeCare® membership number
      • your old and new addresses
      • a contact telephone number
      • credit or debit card details to pay your final bill
      • meter readings for both addresses (if possible)
      • the name and new address of the previous occupier
      • the name and address of the person moving to your old address
      • if renting, the name and address of your landlord, for both properties, if appropriate

      How long will it take to transfer my account?
      If British Gas already supplies the energy at your new property, your transfer should take no more than 28 days. If we aren't the current supplier, it may take 6-8 weeks but your energy supply won't be affected in the meantime.

      What happens if I pay by Direct Debit?
      We'll send you a final bill within 16 working days of your move and take the final balance by Direct Debit. Once the final bill has been paid, we'll either move the Direct Debit to your new property or cancel it.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.

    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/Solution/?solutionID=2206
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