I have received a bill in The Occupiers name, what do I do?

If you've moved into a new property and have received a bill in the occupier's name, you'll need to let us know your details. This guarantees you don't end up incurring the previous occupier's charges.

We'll then open an account in your name for the new address to make sure you're only billed for the energy you've used. To prevent further bills being sent in the occupier's name, we'll need the name and forwarding address of the previous occupier. Alternatively, if you're renting, we'll require the name and address of your landlord.

It will take around 21 working days for the changes to be updated and a new account opened. You will also receive a letter confirming the details.

To amend the account name please call us on 0800 048 0202*. Our opening hours are 8am to 8pm Monday to Friday and 8am to 6pm on a Saturday.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.