I've received a bill addressed to 'the occupier' or the former owner/tenant of my new home: what do I do?

If you've moved to a new property and received a bill addressed to 'the occupier' or in the previous owner/tenant's name, it may mean we don't yet know you've moved in.

Please let us have your details as soon as possible so you don't end up having to pay anyone else's charges.

We also need the following:

• if you own the property: the name and forwarding address of the previous occupier
• if you're renting: the name and address of your landlord

We can then open an account in your name for the new address.

To change the name on the account, call us on 0800 048 0202*. Lines are open 8am-8pm, Monday-Friday, 8am-6pm on a Saturday.

How long does it take to change the name on the account? It will take around 28 working days to update your name and open a new account. We'll send you a letter confirming the details.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.