How can I change the value of my monthly Direct Debits?

We try to set your Direct Debit payments to the right level to cover your predicted energy costs. We review this amount, usually twice a year to check it's accurate and to take into account any seasonal changes in your energy usage.

If you feel your Direct Debit payments don't accurately reflect your energy usage, Send us an online enquiry or call us on 0800 048 0202,* we're open from 8am to 8pm Monday to Friday and 8am to 6pm on a Saturday. Please ensure your account is up to date with an accurate meter reading, if not you can submit a meter reading online.

Remember your actual energy use changes seasonally and most people use a lot more energy in the winter than the summer.

Any changes to your Direct Debit payments now may lead to you building up a credit or debit balance on your account. This may mean the next time we review your Direct Debit payments, they need to change again.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.