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  • Question

    How can I pay?

    • Answer
    • There are lots of ways to pay for your energy bill. Please remember, whichever way you pay you can also view your payment history online. If you would like an online account you can register for one now.

      If you're on EnergySmart™, you can only pay by monthly Direct Debit or Debit/credit card.

      On this page: Direct Debit | Debit/credit card | Internet banking |
      By post | At a Post Office, bank or PayPoint outlet | Payment Card

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      Direct Debit
      Type of Direct DebitHow it works
      Monthly fixed Direct Debit
      • spread your energy costs evenly throughout the year
      • know exactly what your payments are each month
      • we review the monthly fixed amount usually twice a year
      Monthly variable Direct Debit
      • pay for what you use each month based on your meter readings
      Quarterly variable Direct Debit
      • pay for the energy you use on a quarterly basis based on your meter readings

      Either way, you could save on average £67 per year by paying by Direct Debit, find out details of the Direct Debit savings.

      Why should I pay by Direct Debit?

      Set up a Direct Debit

      You can set up a Direct Debit online.

      You'll need the following information to hand to set up your Direct Debit with us:

      • a recent meter reading
      • your bank details (sort code and account number)
      • the date each month that you'd like to pay your direct debit - choose any day between the 1st and 28th of each month

      Alternatively, you can call us on 0800 048 0202*, our phone lines are open Monday-Friday 8am-8pm and Saturday's 8am-6pm.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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      Debit/credit card

      When you get your bill each quarter you can choose to pay online, by SMS text message or by phone with your debit or credit card. Get up to 3.7% off your bill if you pay within 14 days of issue, read more.

      Whichever way you choose, you will need to have your Customer Reference Number to hand, as shown below.


      1. Paying online

      It's quick and easy to pay your British Gas bill online. Make an onlinepayment now.

      Please note - we don't currently accept payments made via PayPal.

      2. Paying by SMS text message

      Once you register with the service you can pay by text. To register to pay by SMS text message, call 0800 048 0202* and choose option 4.

      Already registered? You'll receive a SMS message asking you to authorise payment in full. To authorise a payment you'll need to provide the 3 digit security code on the back of your credit or debit card.


      You should then reply to the SMS message in the following format, without any spaces, "123G", using your own 3 digit code, adding:

      • G for gas
      • E for electricity
      • C for combined energy

      We take payment from the card you used when you registered.

      3. Automated payment line

      Alternatively, call our automated payment line on 0800 107 0224*anytime to make a payment by phone. Have your debit/credit card handy as well as your Customer Reference Number (in the top right-hand corner of your bill/statement - it starts with 85).

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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      Internet banking

      Make a transfer from your bank straight to ours. Use your Customer Reference Number as the reference (in the top right-hand corner of your bill/statement - it starts with 85). It's really important that you use your Customer Reference Number only, and nothing else. This way we'll be able to automatically match your payment with your account.

      Our account details are:

      • Sort code: 40-05-30
      • Account number: 71584685

      Payments take between 3 and 4 working days to reach us.

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      By post

      Send a cheque (we can't accept cash) payable to British Gas Trading Ltd with your Customer Reference Number on the back, plus the payment slip attached to your bill, to:

      British Gas, Payment Area 55, Camberley GU95 1AB.

      It normally takes 5 days for payments to reach us and be credited to your account.

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      At a Post Office, bank or PayPoint outlet
      Pay by cash or cheque at any Post Office or bank. You can also pay by cash at any PayPoint outlet. Payments will usually reach us within 3 days.

      1. Take your cash or cheque to the Post Office.
      2. Make your cheque payable to Post Office Ltd and write your Customer Reference Number on the back.
      3. Remember to take your payment slip from your British Gas bill.

      Find your nearest Post Office.

      Bank

      1. Take your cash or cheque to the bank.
      2. Make your cheque payable to British Gas Trading and write your Customer Reference Number on the back.
      3. Remember to take your payment slip from your British Gas bill.

      Please note: Some banks will charge for this service.

      PayPoint outlets

      1. You can only pay by cash with PayPoint.
      2. Take your whole bill with you.
      3. Find your nearest PayPoint
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      Payment Card

      With a Payment Card arrangement, we calculate the cost of your energy for the year ahead, and divide this into equal fortnightly or monthly payments.Read more about how a payment card works.

      If you are on our payment card scheme you can pay your regular instalments by:

      To set up a Payment Card arrangement with us, or request a replacement card, call us on 0800 048 0202*.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=1076
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