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  • Question

    How can I set up a Direct Debit?

    • Answer

    • You can set up a monthly fixed Direct Debit online in a few easy steps.

      You'll need the following information to hand to set up your Direct Debit with us:

      • a recent meter reading
      • your bank details (sort code and account number)
      • the date each month that you'd like to pay your Direct Debit - choose any day between the 1st and 28th of each month

      When you set up your monthly fixed Direct Debit, we'll suggest a monthly amount for you. We'll normally review this amount in a year.

      We can set up Direct Debits from any bank account except savings accounts, which don't have Direct Debit facilities.

      Interested in setting up a Quarterly Variable Direct Debit? Read morehere, or call us on 0800 048 0202. We're open 8am-8pm Monday-Friday and 8am-6pm Saturday.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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