How do I book an engineer to fix a breakdown?

HomeCare™ customers

For urgent breakdowns call us on 0800 294 9650.*

For non urgent breakdowns, including central heating, boilers, radiators, thermostats and timers you can book online. You can also book electrical breakdowns, such as problems with your fuse box, lights or sockets. To book online:

1. Register for an online account , this will open in a new window
2. once you've registered and logged in, book your breakdown using the'book an engineer' link on 'your account summary' page
3. follow the steps and book your engineer appointment

Tried fixing the problem yourself? Why not try our handy troubleshooter.

Non-HomeCare™ customers

Whatever the problem, we can resolve it for a fixed, upfront price. (We don't agree with hidden costs or added extras.) Even if we need to order extra parts and/or make another visit, we'll keep going until the original problem is fully repaired. For a fixed-price quote, call us on 0800 000 999*

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.