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  • Question

    How do I check my weekly recovery rate?

    • Answer
    • Gas:

      You can check your weekly recovery rate on your meter:

      1. Make sure your card is not in the meter.
      2. Press the red button A once to activate the screen.
      3. Wait for the Please wait message to disappear.
      4. Press and hold red button A until you hear a beep.
      5. Check the bottom right of your screen to see what number screen you're on. Keep pressing the red button until you reach screen 27.

      Screen 27: Total amount owed if you have energy debt

      Screen 25: Minimum amount per meter week to pay off a energy debt (your weekly recovery rate)


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      Electricity:

      You can check how much you have left to pay

      1. Insert the key into the meter.
      2. Press the blue button to move through screens.
        • See your balance on screen S - if screen S shows £0.00 you've finished paying your debt. Remember that if you've been using your Emergency Credit, you may still have this to pay back.

        • See your weekly recovery rate on screen T.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3697
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