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  • Question

    How do I know when my next gas annual service is due?

    • Answer

    • To find out if your gas annual service is due, you can wait for us to let you know, or check online.

      1. log in or register, this will open in a new window
      2. if your annual service is due it will be displayed in the 'annual service visit' section of 'your account' page

      You can book your gas annual service from one month before its due date.If, when you look online, there's no option to book your annual service that's because it's not yet due. Don't worry though, we'll contact you to let you know when it's due.

      Don't have an online account? 
      We'll let you know when your gas annual service is due by contacting you up to 3 months before (by phone) and then we'll send you reminders by post, email or text message. Alternatively you can contact us on 
      0800 294 9678.*

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=1903
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