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  • Question

    How do I unlock my online account?

    • Answer

    • If you've locked your online account you can request a temporary password.

      1. enter your email address
      2. click continue

      We'll then send you a temporary password to your registered email address. The email will contain a link to enable you to choose a new, memorable, password.

      If you're still having trouble, call us on 0800 048 0505.* We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=851
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