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  • Question

    How often will I receive statements for my Payment Card?

    • Answer
    • You receive a statement every quarter.

      If you manage your account online (instead of getting paper bills) we will send you an email when your statement is available. You will also be able to see a record of all of your previous payments made against your account.

      It's quick and easy to register for an online account, register online now.

      You just need your customer reference number, which you'll find on any of our bills or letters.

      Tip: The best way to make sure your bills and payments match your energy usage is to give us an up-to-date meter reading regularly.

      Find out more about:

      How to read your meter.

      How to send your meter reading to us.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=5094
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