How to check which tariff you're on

If you want to know what tariff you're on you can check your bill - your tariff is on the right, under your Customer Reference Number.

Alternatively, you can check your tariff online. It's easy to register, register for an online account now.

Once you have registered, you can check your tariff by:

1. going to 'Your Accounts page'.
2. choose either your Gas or Electricity account, by selecting the green'view account' button
3. you will be able to view your tariff, just below your current balance
4. if you click on the 'what's this' link, as shown below, you will see all your tariff information, including the price you are paying, any cancellation charges, if appropriate

You can check your previous tariffs by going to your 'bill history' tab and selecting the date of the bill you want to check, your tariff will be displayed in your 'Account details' on the right of the page.

If you think your tariff is incorrect, please Contact us, selecting the options gas/electricity enquiries and tariff/prices.