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  • Question

    I can't top up using Home Energy Top Up

    • Answer

    • To top up your meter using Home Energy Top Up:

      1. Go to Home Energy Top Up
      2. Select Top up to Login using your username and password.
      3. Plug the Home Energy Top Up connector into the USB port on your computer.
      4. Select 'Top Up'.
      5. Select Energy.
      6. Plug in your gas card or electricity key.
      7. Enter the amount you want to top up.
      8. Add payment card details or choose 'Use stored card'.
      9. Make your secure payment.
      10. Insert your gas card or electricity key into your meter to transfer the credit.

      You can only top up in whole pounds from £5 to £49. For instance, you can't top up £48.50.

      ActiveX: When topping up for the first time using Home Energy Top Up you may be prompted to download ActiveX. Accept this application and follow the on-screen prompts.

      Find out more about ActiveX.

      Or you can call us on 0800 107 0188* for further advice.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3148
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