I have a Pay as you go meter and have no gas: what should I do?

First check you've got credit on your meter. If you have run out of credit, for your safety, turn off all appliances before topping up.

If there's no error message on your meter, see No message on meter in copy below

If there is an error message on your meter, get instructions on how to solve the problem by choosing the error message you're seeing from the list below.

Card fail (possibly with number after it)
Call help
Battery
Battery fail
-----
M*****
Card Pass
Invalid Card
Card not accepted
Please Wait (stuck on meter screen)
Blank screen

Card fail (possibly with number after it) you need a new card. See: My gas card is faulty/damaged: what should I do?

Call help, Battery, Battery fail, ----- (5 dashes), M***** (5 stars), Card Pass, Invalid Card, Card not accepted, Please Wait (stuck on meter screen, Blank screen.

We may need to send an engineer out. Please call us on 0800 048 0303* or textphone 18001 0800 072 86268* when you're at home and have access to your meter. Our lines are open 24 hours a day 7 days a week.

No message on meter
Check your gas appliances are turned on and that you have credit. If youhave credit and there's no error message on your meter, call gas emergency services on 0800 111 999.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.