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  • Question

    I have lost my gas card: what should I do?

    • Answer

    • If you top up at a PayPoint

      You can collect a new gas card from your nearest PayPoint store, simply by telling the shopkeeper that you need a new card. Before putting credit on the card, you need to activate it by inserting it in your meter for 1 minute.

      Find a PayPoint near you.

      Unable to collect the card yourself?

      We can post a new card out to you within 3 working days. Call us on 
      0800 048 0303*

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=1058
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