- Question
I haven't received my Home Energy Top Up pack
- Answer
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Please allow up to 28 days for delivery of your Home Energy Top Up pack.
If you are a new customer please allow 28 days after we start supplying you.
If it has been longer than this, please call 0800 107 0188*.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
- View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3151
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