Home / Product Selection / Energy / Pay As You Go / I haven't received my Home Energy Top Up pack
  • Question

    I haven't received my Home Energy Top Up pack

    • Answer
    • Please allow up to 28 days for delivery of your Home Energy Top Up pack.

      If you are a new customer please allow 28 days after we start supplying you.

      If it has been longer than this, please call 0800 107 0188*.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3151
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