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  • Question

    I'm moving house: can I continue using Home Energy Top Up?

    • Answer
    • I'm moving house: can I continue using Home Energy Top Up?

      No, you will not be able to use the same devices at your new address. We can arrange new devices for your new address

      • Is your new property supplied by British Gas?
      • Do you have PAYGE meter at your new property?
      • Have you got an internet connection at your new property?

      To arrange to have a new Home Energy Top Up pack sent to your new home, call us on 0800 107 0188*.

      To use Home Energy Top Up, your new property needs to be supplied by British Gas. If you want to sign up with British Gas, call us as soon as you become responsible for your new home. It can take 4-6 weeks to change your energy supplier.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3139
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