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  • Question

    I'm on Pay As You Go and want to leave British Gas: how does it work?

    • Answer
    • We really don't want to lose you, but if you've made up your mind call us on0800 294 9352* with your final meter reading handy.

      You can use your existing credit with your new supplier. Continue to use your credit as normal. Just begin to use your new suppliers card/key as instructed by them.

      When will my new supplier take over? Your new supplier will let you know the date. If you have an outstanding balance on your account, you need to pay this before you leave. Call us on 0800 048 0303* or textphone 
      18001 0800 072 8626*. We are open 24 hours a day, 7 days a week.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3713
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