Home / Product Selection / Energy / Pay As You Go / I've forgotten my Home Energy Top Up password/username: what do I do?
  • Question

    I've forgotten my Home Energy Top Up password/username: what do I do?

    • Answer
    • Forgotten Username

      Submit your customer ID to get a reminder of your Home Energy Top Up username.

      Don't have your customer ID? Call us on 0800 107 0188*, we're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

      Forgotten Password

      Enter you username and answer your security question to arrange atemporary reset of your password. Once you have logged in using this temporary password you can change it to something more memorable.

      If you have any other problems? Call us on 0800 107 0188*.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3100
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