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  • Question

    I've just had my meter exchanged, why have my account details not updated?

    • Answer
    • Did the exchange take place in the last 28 days? If so then your account is in the process of being updated. Please be patient while this is happening. As soon as your new meter details are updated on your account you will be able to provide meter readings for your new meter.

      If the exchange was more than 28 days ago, then there may be something wrong. Please contact us and we will investigate and resolve any issues for you. Please provide your new Meter Serial Number, a current meter reading and the date your meter was changed when you contact us.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=3370
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