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  • Question

    My account is in credit and I pay by Payment Card: can I have a refund?

    • Answer
    • During the year, you may find that your account is in credit - particularly over the summer months when you use less energy. We recommend keeping this credit on your account to pay for the extra energy you'll use over the winter and avoid your account going into debit later in the year.

      We automatically refund you, by cheque, at the end of the payment year, if:

      • your account is more than £100 in credit; and
      • we've got an accurate meter reading

      If your account is less than £100 in credit, we automatically put this money towards next year's bills. This helps keep your monthly payments as low as possible.

      More questions about refunds? Call us on 0800 048 0202*. Our phone lines are open Monday-Friday 8am-8pm and 8am-6pm on a Saturday.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=5096
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