- Question
My meter seems to be broken: what should I do?
- Answer
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If you're having an issue with your meter, check our advice below:
- there's a message on my gas meter
- there's a message on my electricity meter
- my gas meter screen says OFF
- my meter's damaged
- my reading hasn't changed or is going backwards
Damaged meter
If you notice fire, sparking, smoking or burning, call the fire brigade. Then turn off all your appliances and call your local distributor.Find your electricity distributor by post code.
If your meter is damaged we can send someone out to make sure you and your property are safe. Call us on 0800 048 0303* to report the problem. Our lines are open 24 hours a day 7 days a weeks
Reading hasn't changed or is going backwards
If this is the case, you may be using energy that you're not paying for. You'll have to pay this back so it's best to tell us as soon as possible so we can fix the problem.Call us on 0800 048 0303* or textphone 18001 0800 072 86268**. Our lines are open 24 hours a day, 7 days a week.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
- View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=1981
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