Home / Product Selection / Energy / Pay As You Go / My meter's been exchanged: can I still use Home Energy Top Up from home?
  • Question

    My meter's been exchanged: can I still use Home Energy Top Up from home?

    • Answer
    • Electricity customers:

      Yes. The Home Energy Top Up website will be able to tell you've had a new meter installed, as shown below.

      When prompted by your computer, click Pair Meter.

      The website will then ask you to remove the key from the connector and to insert it into your meter for at least 60 seconds.

      Put the key back into the connector and select 'continue'. Then, just top up your meter as usual.

      Gas customers:

      You will need to call us on 0800 107 0188* as you may need to have your Home Energy Top Up account reactivated.

      Once we've reactivated your account you'll be able to top up as normal.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3129
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