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  • Question

    My payment did not work using Home Energy Top Up?

    • Answer

    • Please check your email account to see if you have received a receipt. If you have not received a receipt you have not been charged please try to top up again using Home Energy Top Up.

      If you have received a receipt but no credit please call us on 
      0800 107 0188*.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=2124
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